We are seeking a Call Centre Scheduling Representative who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career.
In this role, you will be the first point of contact for clients, supporting clinic functionality by managing inbound and outbound calls to schedule appointments and assist with inquiries. This role reports directly to the National Call Centre Supervisor and plays a key part in delivering exceptional customer experiences.
Contract Role: This is a 6‑month remote position with the potential to convert to a full‑time role based on business needs. While fully remote, the ideal candidate will be based in Alberta or Ontario and within 30 min of an Amplifon clinic. Additional contract details include:
- Compensation: $20-$21 CAD per hour (eligible for monthly incentive plan)
- Work Model: Remote based in Alberta or Ontario
- Schedule: Regular full-time hours (Mon-Fri)
- Career Development: Access to Ampli-Academy, team training, and additional specialized training.
Benefits: This contract role does not currently offer benefits
Key Responsibilities:
- Assist clients in selecting conveniently located Amplifon clinics and booking hearing tests or product maintenance.
- Manage inbound and outbound calls, emails, and other marketing-driven contacts.
- Follow pre-defined scripts in English while addressing consumer inquiries.
- Support marketing initiatives such as open houses, seminars, and campaigns.
- Maintain accurate client records and foster strong relationships with internal and external stakeholders.
- Provide additional support as needed, including reception, administrative tasks, and basic invoicing.
Must-Have Qualifications:
- High school diploma or post-secondary studies.
- Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments.
- Experience in sales, marketing, or healthcare is an asset.
- Intermediate proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills in English.
Preferred Qualifications:
- Strong interpersonal skills for effective collaboration with clients and colleagues.
- Problem-solving and organizational abilities.
- Proactive approach and ability to maintain professionalism.
- Fluency in a second language is considered an asset.
Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.
Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.
Amplifon Canada leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customers quality of life.
Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
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Skills Required
- High school diploma or post-secondary studies
- Minimum 1 year of call center experience (inbound/outbound or electronic correspondence)
- Intermediate proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills in English
- Experience in sales, marketing, or healthcare
- Fluency in a second language
- Strong interpersonal skills for collaboration with clients and colleagues
- Problem-solving and organizational abilities
- Proactive approach and ability to maintain professionalism
- Based in Alberta or Ontario and within 30 minutes of an Amplifon clinic (ideal)
Amplifon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Amplifon and has not been reviewed or approved by Amplifon.
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Strong & Reliable Incentives — Performance-related bonuses and commission structures can meaningfully lift total earnings in some sales and clinic roles. Incentives appear more favorable for high performers where targets are attainable and variable pay is a consistent part of the package.
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Healthcare Strength — Health coverage is described as comprehensive in many markets, often including core medical needs and hearing-related care. Added supports such as EAP/psychological counseling and wellness programs broaden the health-and-wellbeing value of the package.
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Leave & Time Off Breadth — Time-off offerings are frequently characterized as generous in parts of Europe, with substantial PTO allowances and additional leave provisions in some locations. Flexibility options such as hybrid arrangements further increase the perceived value of time-related benefits.
Amplifon Insights
What We Do
As the global leader in the hearing care retail industry, we have been changing the lives of millions of customers across the globe since 1950. With stores and offices spanning across 26 countries and a team of 20,300 dedicated professionals, we take pride in setting the industry standard as we empower people to rediscover all the emotions of sound. Although we are constantly growing, we have the drive of a start-up and are committed to striving for innovation every day. Whatever role our employees take on at Amplifon, they each make more possible - more brands for customers, more support for colleagues, more opportunities for their own careers and more innovative possibilities. We are guided by our values and are motivated by our purpose, ensuring each new day brings opportunities for innovation as we explore new horizons for our business, our customers and each other. At Amplifon, we make more possible. Amplifon operates in: Argentina, Australia, Belgium, Canada, Chile, China, Colombia, Ecuador, Egypt, France, Germany, Hungary, India, Israel, Italy, Mexico, New Zealand, Panama, Poland, Portugal, Spain, Switzerland, the Netherlands, UK, United States, and Uruguay. Read our Netiquette and help us create an inclusive environment to interact within: https://corporate.amplifon.com/en/netiquette?formSearchPage=true
