Job title: Call Centre Advisor
Department: Sopp+Sopp, First Response Team
Location: Halifax - This position is office based, you will need to live within commutable distance of the office.
Hours Available:
- 37.5 hours/week - 07:00 - 15:30 Monday to Friday and 1 in 2 Saturdays or Sundays
The role includes a 6-8 week training programme which will include working 09:00-17:00 Monday to Friday for the first six weeks.
Salary: £26,228 pro-rated based on hours
Interview Date: To be arranged
Start Date: 10 August 2026
We’re looking for a Call Centre Advisor to be part of our success story.
About the role
We are looking for people to join our 24/7 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.
Key responsibilities
- Receiving a high volume of inbound calls from Customers and third parties.
- Using Activate Groups bespoke software and databases to accurately record the information provided.
- Work within agreed Customer SLAs and personal KPIs.
- Collaborating with other teams across the business
- Communicating with other companies as necessary to resolve queries.
Skills and experience
- Focus on the customer: Take personal responsibility for delivering exceptional customer service
- Adapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work
- Solve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes.
- Take ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down.
- Ability to handle high volume of calls daily.
- High attention to detail
- Proficient in use of software packages
- Experience of working in a target driven environment desirable
- Ability to multi- task
- Previous experience working in a Call/Contact Centre or Customer Support role desirable
- Comfortable with a fast paced and changing environment
Benefits
- 33 days holiday (including bank holidays)
- Quarterly bonus scheme
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.
Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.
We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.
Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
A bit about us
Activate Group is a fast-growing business approaching 1,000 team members nationwide.
We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.
We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.
We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someone’s bad day better
Our values define how we work with our team members, customers and suppliers:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm - make small improvements often.
- Win together – Be a team player. Win together, learn together, respect each other.
Skills Required
- Deliver exceptional customer service and take personal responsibility for customer outcomes.
- Ability to handle a high volume of inbound calls daily.
- Proficient in use of software packages.
- Experience using Activate Group bespoke software and databases to record information accurately.
- High attention to detail.
- Ability to multi-task.
- Comfortable working in a fast-paced and changing environment.
- Work within agreed Customer SLAs and personal KPIs.
- Collaborate and communicate effectively with other teams and external companies to resolve queries.
- Ability to solve problems proactively and understand systems and processes.
- Willingness to complete a 6-8 week training programme (including initial 09:00-17:00 schedule).
- Available to work 37.5 hours/week 10:30-19:00 Mon-Fri and 1 in 2 Saturdays.
- Live within commutable distance of the Halifax office (office-based role).
- Experience of working in a target-driven environment.
- Previous experience working in a Call/Contact Centre or Customer Support role.
What We Do
Activate Group is a UK-based company specializing in technology-led accident management services. They partner with motor insurers, fleets, and vehicle repairers to provide end-to-end claims management, repair triage, and vehicle maintenance solutions. Their mission focuses on delivering customer-focused, data-driven collision and repair management to streamline processes and enhance business performance for their clients.
