Call Center Representative (Bilingual Spanish)

| Lenexa, KS, USA
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As a Bilingual Call Center Representative at TrueAccord, you have the opportunity to play a critical part in the lives of customers you serve through their financial recovery. We empower you to provide empathetically driven service and solutions to your customers every day. You will play a pivotal role in realizing our mission to take negative experiences out of debt collection forever. Join us in our dynamic call center and be a part of the solution!


Pay

Total compensation is $21/hour

Opportunity to earn monthly performance bonuses

 

Current Available Full-Time Shift

M-F 10:30am to 7:00pm with an 8am to 12pm shift every other Saturday.

 

Office Location (this is an in-office role)

16011 College Blvd Suite 130, Lenexa, KS 66219.

 

Benefits We Offer

*** Full medical, dental, and vision

*** 401k through Charles Schwab

*** Monthly performance bonuses

*** 20 days of PTO, 9 paid holidays

*** Short + long-term disability, life insurance options

*** Family-friendly maternity and paternity leave

*** A fun office environment, complete with snacks, coffee, and even movie streaming!

*** Ergonomic seating and new under-desk treadmills

*** Career Ladders Program for internal growth and promotions

*** Raffles

*** Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!

*** PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.

*** Paid time off to do volunteer work in your community

What You'll Do:

  • Provide exceptional customer service.
  • Guide and motivate customers through the collections process.
  • Manage a variety of communication channels (email, inbound calls, chat, and making outbound calls) to work with consumers and establish payment solutions for debt collection and account resolution.
  • Meet key performance indicators as outlined by management.
  • Meet expected quality and compliance standards.

What We're Looking For:

  • Professional-level fluency in English and Spanish
  • High school diploma or GED required.
  • Professional communication and interpersonal skills.
  • Call Center experience preferred.
  • Attention to detail and critical thinking.
  • Skilled in problem-solving, negotiating, and resolving conflicts.
  • Commitment to providing best in class customer service.
  • Prioritize multiple tasks to ensure successful completion of each debt collection attempt.
  • Ability to work in fast-paced and changing environment.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • DockerFrameworks
    • FlaskFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • Google CloudServices
    • LookerAnalytics
    • CanvaDesign
    • FigmaDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • Monday.comProject Management

An Insider's view of TrueML

What are some social events your company does?

There are a growing number of public and private offerings available to all employees. Since we are mainly a remote environment, there are bi-monthly meetings designed to explore & celebrate mental health, physical wellness, gender, race, and equity. Leadership is also very diligent in organizing department offsites.

Eric

Sales Representative

What does your typical day look like?

A day at TrueML is fun as it’s truly different day-to-day. It can include defining requirements, working with Engineers, talking to our customers or clients, discussing new initiatives in the pipeline, building buy-in into our roadmap, and more. It's a mix of meetings, Slack conversations, and in-person working sessions and is never predictable.

Nisha

Senior Product Manager

How does the company support your career growth?

Beautiful things can happen if you work diligently and communicate your goals to your manager. For example, my current role, Paralegal Operations Analyst II, is a "hybrid role" because I expressed interest in learning about operations. I also expressed interest in a leadership role and was placed in the company's management development series!

Leana

Paralegal Operations Analyst II

What is your vision for the company?

We began our journey by launching the first digital collection agency, TrueAccord. Throughout the years, we've learned where TrueML can create value for those in debt. Having interacted with tens of millions of consumers, TrueML is in a unique position to promote its ultimate vision: A world in which no one gets locked out of the financial system.

Nadav

Co-Founder & Chief Innovation Officer

What's something quirky about your company?

The TrueAccordians represent a virtual band experience made up of employees from all over the company. With lyricists, singers, pianists, drummers, and even a saxophonist to boot, this unique extracurricular is easily a favorite work perk.

Candace

Content Specialist

What are TrueML Perks + Benefits

TrueML Benefits Overview

Benefits, Perks, and Culture

- Everything you need to work remotely
- Unlimited PTO
- Medical/dental/vision insurance
- 401k through Charles Schwab
- Flexible Spending Account & Limited FSA
- Short + long term disability, life insurance options
- Family-friendly maternity and paternity leave
- Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
- PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
- Paid time off to do volunteer work in your community.
- Access to the Wellness Coach app for you and 5 family members

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Onsite office parking
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Unlimited PTO is not just a gimmick here at TrueML. We partner closely with the management team to ensure all employees are encouraged to leverage this benefit to recharge, explore, and enjoy their life.

Our employees asked for volunteering time off, and we delivered! All employees are allotted 16 hours of paid volunteer time off to give back to their community. We incorporate volunteering into our department offsites and Executive visits across the country.

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