Call Center LPN

Requisition Number: 2373712
$4,000 Sign-On Bonus for External Candidates
Optum NV is seeking a Call Center LPN to join our team in Las Vegas, NV. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
The Intake LPN is primarily responsible for ensuring timely and accurate processing of home care referrals. Duties include obtaining initial completed referral and general patient information to coordinate the state of care. The Intake LPN coordinates with the patient and/or family/caregiver regarding home care services including collection of demographic data and scheduling preferences. In addition, the Intake LPN provides authorizations for home care services, as applicable, and ensures that scheduling and data entry requirements are consistently accomplished to meet patient needs and state and federal regulations. The position also assists with the general office functions for the agency to include coordinating services and answer patient calls and other duties as assigned.
Primary Responsibilities:

• Accepts calls from referral sources and patients/families/caregivers and obtains accurate and up to date information related to the admission for home care services
• Provides expert customer service in interactions with referral sources and clients
• Obtains required patient information to initiate admission for home care services including, but not limited to, physician orders for home care services, referral information, hospital discharge summary (as applicable) and other documentation
• Assists with telephone coverage for the department and agency and coordination of patient care issues
• Assumes individual responsibility for professional competence and professional nursing practice
• Assists with initial patient visit scheduling if applicable and coordinating services to other disciplines and departments such as Southwest Medical Pharmacy services
• Participates in rotation of office coverage for weekend and holidays
• Promotes positive customer service at all times both internally and externally in interactions with patients, families, referral sources, vendors, co-workers of the department and agency
• Assist with new employee orientation. Attend mandatory meetings and in-services

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School diploma or equivalent
• Registered LPN with active unrestricted license in the State of Nevada
• 1+ years of experience in home care, community health or medical/surgical patient care setting providing direct patient care
• High knowledge of customer service principles and ability to remain calm and composed in pressured situations
• PC skills with Windows, Outlook or other email systems, Electronic Medical Records systems and experience working with a clinical application system

Preferred Qualification:

• Home Care intake processing and scheduling experience

Working Condition:

• Normal office environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.