Position Description
1. Site Coordination (core) Act as the on-site single point of contact for packing machines and sorters, liaising with warehouse operations, China HQ engineering and equipment vendors. Installation and commissioning are handled by the vendor; this role supports on-site coordination during go-live, acceptance walkthroughs and issue follow-up. Manage vendor after-sales: fault reporting, remote-support coordination, on-site repair scheduling and SLA tracking to closure.
2. First-line Issue Handling Perform daily checks, cleaning, parameter resets and rapid handling of common issues (jams, e-stops) to restore the line. Serve as the single intake point for equipment issues reported by floor operators; resolve simple issues directly, and for complex faults, carry out repairs hands-on under the vendor's remote guidance (part replacement, wiring, adjustment, reset) through to recovery. Day-to-day Management (light) Track spare-parts inventory & maintenance logs, record fault-rate/uptime data, provide peak-season standby; follow operating & safety procedures and support CE / Dutch Arbo compliance.
Job Requirements
Associate degree (MBO-4 / HBO) or above in Mechatronics / Mechanical / Automation, or equivalent warehouse-equipment field experience.
1–3 yrs of on-site equipment support, inspection or operation in a warehouse/production line; exposure to sorters / auto-packing machines preferred. Basic hands-on electromechanical ability (clearing jams, resets, replacing wear parts, executing repairs under vendor remote guidance); deep PLC/controls not required.
Strong coordination skills across operations, HQ and vendors.
Fluent Dutch or English; Chinese preferred (HQ & Chinese-vendor after-sales liaison).
IT / desktop-support skills a plus (basic troubleshooting of terminals, network, barcode scanners, label printers, etc.). Warehouse / logistics industry background a plus.
Skills Required
- Associate degree (MBO-4/HBO) or higher in Mechatronics, Mechanical Engineering, Automation, or equivalent warehouse-equipment experience
- 1–3 years of on-site equipment support, inspection, or operation experience in a warehouse or production line
- Basic hands-on electromechanical ability, including clearing jams, resetting equipment, replacing wear parts, and performing repairs under vendor guidance
- Strong coordination skills across warehouse operations, headquarters engineering, and equipment vendors
- Fluency in Dutch or English
- Chinese language ability
- Experience with sorters or automated packing machines
- IT or desktop-support skills for terminals, networks, barcode scanners, or label printers
- Warehouse or logistics industry experience
What We Do
Cainiao is a global e-commerce logistics company and supply-chain solution provider within Alibaba’s e-commerce ecosystem. Founded in 2013, it offers differentiated e-commerce supply-chain solutions and is described as the largest reverse-logistics solution provider. Cainiao has built a smart logistics network to support delivery and fulfillment operations for e-commerce businesses across global markets, combining logistics capabilities with technology-enabled coordination and infrastructure.
