Cafe Attendant/Barista

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We’re seeking a Cafe Attendant to join our Café Team at one of our Convene locations in midtown Manhattan. The Cafe Attendant will report directly to the General Manager. 

What You’ll Do:

The Cafe Attendant is responsible for serving all products with friendly, individualized attention towards each customer. They are also responsible for educating customers about our premium food & beverage offerings. The Attendant fulfills any other duties the Service Manager assigns, and represents a professional manner.

• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards, elevated service.
• Follows all Company beverage recipes and procedures.
• Passes monthly re-certifications in a timely manner.
• Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
• Curates weekly beverage specials and collaborates with onsite team to thoughtfully pair specials with programming.
• Proficiently prepares espresso and tea beverages.
• Greets all customers with fast, friendly, personalized service and develops a rapport with
  customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager on duty.
• Responds proactively to prevent customer service situations.
• Full knowledge of coffee and food menu required.
• Accurately rings sales orders into Point of Sale system and completes each transaction efficently.
• Answers customer questions regarding coffee beverage preparation, and menu item preparation and ingredients.
• Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Displays and restocks all food items for customers to purchase.
• Maintains efficient, friendly service.
• Restocks paper goods and other miscellaneous service items as needed.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
• Delivers food orders to coinciding table and customer, while maintaining steps of service standards.
• Works closely with Culinary team to ensure food orders are being delivered in a timely manner.
• Completes side work as assigned and as necessary.
• Assists in the distribution of weekly shipments.
• Responsible for bussing, maintaining and cleaning common areas and shared meeting rooms within Cafe area.
• Reports potential safety hazards to the manager on duty.
• Reports all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.

What We Look For: 

• Maintains positive company morale and professional attitude
• Excellent verbal and written skills
• Well-organized and detail-oriented
• Regularly required to lift and/or move items up to 30 pounds
• Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects
• Regularly required to handle food and hot beverages
• Strong Coffee Knowledge – ability to train and develop peers

Compensation: 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $21.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

We’re Here For You: 

At Convene, you’ll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

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