Code and Theory is seeking a systems-focused Operations Manager to join our dynamic team and drive data-driven decision making across multiple departments. This mid-level position is centered around working with operational systems to create comprehensive reports and partnering with our resourcing team to optimize capacity and utilization.
The ideal candidate will be a data expert who thrives in agency management systems and business intelligence platforms, transforming raw operational data into actionable insights that support strategic decision-making across creative, strategy, account management, and production teams.
WHAT YOU'LL DO
- Design, build, and maintain comprehensive reports using agency management systems and business intelligence tools
- Work with various operational systems to extract, analyze, and present data for leadership decision-making
- Create automated reporting dashboards that track key performance indicators across departments
- Ensure data accuracy and integrity across all reporting systems and platforms
- Develop custom reports to support specific departmental and client needs
- Partner closely with the resourcing team to monitor and optimize capacity planning across all departments
- Analyze utilization rates and resource allocation to identify opportunities for improved efficiency
- Create reports that track team availability, project pipeline, and resource forecasting
- Support strategic workforce planning through data-driven insights and recommendations
- Monitor and report on project profitability and resource optimization metrics
- Collaborate with department heads to understand reporting needs and system requirements
- Facilitate data flow between creative, strategy, technology, and production teams through integrated systems
- Act as a systems liaison to resolve data discrepancies and ensure consistent reporting across teams
- Analyze operational data to identify trends, bottlenecks, and improvement opportunities
- Monitor and report on process improvements and their measurable impact
- Support the rollout of new systems and reporting tools across departments
- Create and maintain documentation for reporting procedures and system workflows
- Prepare executive-level reports and presentations for leadership team
- Support budget planning and forecasting through comprehensive data analysis
- Track and analyze client delivery metrics, profitability, and operational efficiency
- Provide actionable insights that drive strategic decision-making across the organization
WHAT YOU'LL NEED
- Bachelor's degree in Operations Management, Business Administration, or related field
- 3-5 years of operations experience, preferably in an agency, creative, or professional services environment
- Strong project management skills with experience using project management tools
- Excellent communication and interpersonal skills with the ability to work effectively across all organizational levels
- Analytical mindset with proficiency in data analysis and reporting
- Experience with process improvement methodologies and change management
- Proficiency in Google Workspace, Microsoft Office Suite, and operational software platforms
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
NICE TO HAVE
- Experience in advertising, marketing, or creative agencies
- Knowledge of creative production processes and workflows
- Experience with business intelligence tools and dashboard creation
- Understanding of budget management and financial reporting
- Experience with agency management software like Adobe Workfront, Macronomy
- Experience with Business Intelligence tools
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Mediacurrent, Rhythm, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
Top Skills
What We Do
Code and Theory is a strategically driven, digital-first creative agency that lives at the intersection of creativity and technology. We solve consumer and business problems across the entire customer journey that flex to meet the ever-changing needs of consumer expectations. We put the user, their behaviors and needs, at the center of everything we do — from our proprietary research methodologies, to product development processes, to how we create brand, channel and messaging strategies. Our goal is simple: to solve our clients business problems.
We bring big ideas to life by looking holistically at brand ecosystems where digital plays a prominent role in driving the consumer from first-touch through to conversion to relationship deepening over time. We identify gaps in the consumer journey and opportunities in culture that require products, services or communications to fill. We work across categories, ranging as far and wide as health care (Pfizer, Sanofi, Reach MD, Bioreference Laboratories) to financial services (JP Morgan Chase, Prudential, Morgan Stanley, First Data) to cpg (Mars, Unilever, Johnson & Johnson) to technology companies (Facebook, Xerox, Samsung, Comcast) to culture brands (adidas, H&M). And because our DNA is in publishing — we’ve embedded in over 135 newsrooms in the past decade — we bring unique expertise in understanding how content is created, distributed and optimized, including our work with CNN, NBC News, NBC Sports, and Bustle Digital Group.
At Code and Theory, we strive to only be limited by our own ambition and creativity. We believe in pushing our creativity beyond the easy and obvious answers in order to deliver the solutions that are right for our clients, their businesses, and their consumers.
Gallery
