Join LSH Auto as a BYD Senior Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership. We are seeking a dedicated professional who will become the key liaison between customers and our service teams, ensuring our aftersales services are delivered effectively and efficiently.
Your responsibilities will include managing appointments, addressing customer enquiries, and following up with customers to guarantee their satisfaction throughout their service experience. You will have the opportunity to contribute to the success of our service department while fostering lasting relationships with our valued customers.
Hours - 45
Salary - £31,750 Plus OTE bonus
Key Responsibilities:- Respond promptly to customer enquiries regarding service appointments and aftersales enquiries.
- Schedule and manage service appointments, ensuring optimal workflow in the service department.
- Collaborate closely with service and parts teams to provide timely updates and information to customers.
- Proactively seek customer feedback and address any issues or concerns in a professional manner.
- Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction.
- Work towards achieving key performance indicators related to aftersales service
Requirements
- Previous experience in an aftersales or customer service role within the automotive sector.
- Exceptional communication skills and a commitment to delivering outstanding customer service.
- Strong organisational skills and attention to detail.
- Ability to thrive in a fast-paced environment while managing multiple tasks.
- A valid driver's licence is essential
Benefits
Benefits Include:
• A range of BYD training courses
• Refer a friend scheme – up to £1000
• Funded ongoing training and development
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
Skills Required
- Previous experience in an aftersales or customer service role within the automotive sector
- Exceptional communication skills and commitment to delivering outstanding customer service
- Strong organisational skills and attention to detail
- Ability to thrive in a fast-paced environment while managing multiple tasks
- Valid driver's licence
What We Do
LSH Auto is a premium automotive retailer operating Mercedes-Benz, BYD, and smart dealerships. They provide new and used vehicle sales, aftersales services, maintenance, and repairs. As part of the Lei Shing Hong Group, they have a long-standing heritage in the automotive industry, focusing on delivering exceptional customer experiences and maintaining high standards in sales, service, and support across their various locations in the UK and internationally.
