Buy-side Front Office Solutions Specialist, HKNA & China
Department: APAC Buyside Front Office Solutions
Location: Hong Kong
Working Environment: Full-time/Hybrid
Solutions Specialist will drive sales by building strong relationships and providing the highest level of service in specific subject matters and workflows to maximize client satisfaction and grow product deployment. As the primary focus is the deployment of products and services, which inherently will drive ASV, it also means echoing a consistent message of partnering across FactSet teams to explore new and creative ways we can service our clients. The ideal candidate will be able to drive deployment where growth exists, and at the same time solidify our existing user base by partnering with Generalist Sales, Client Services, Trading Sales, Middle Office Sales, and Implementation Teams. The role will focus on the needs of the various firm types within the Buy-side including institutional asset managers, asset owners, insurance, and hedge funds.
Recognizing the complexity and sophistication of our Research, Content, and Analytics solutions for different personas such as Research Analysts, Portfolio Managers, Quants, Investment Strategists, and Traders in particular, the role would acquire and learn to be an SME in all front office offerings, both on and off the platform. For example, Buyside Workstations, Research Management Solutions, On and Off-Platform Quantitative Solutions, StreetAccount, PM Hub, FPE, and Signals. The role will execute a client-centric approach and exhibit enterprise solution selling techniques.
Key Responsibilities:
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Collaborate with generalist sales and other specialists to drive growth across Front Office products and workflows.
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Product Specialists will be expected to facilitate both retention and expansion within their assigned clients.
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Interact frequently with clients and colleagues to develop and maintain relationships, either virtually or in person.
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Strong partnership with sales, product marketing, and consulting to promote and build awareness of FactSet’s Front Office Solutions. Maintain a high level of sales activities, tracking sales efforts and client intelligence in CRM.
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Collaborate with business stakeholders to progress and drive opportunities to closing.
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Develop as a subject matter expert for Front Office Solutions.
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Be accountable for your book of business of your respective region.
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Develop an understanding of competitors' products and be able to position FactSet Front Office solutions’ competitive differentiation and value. Consolidate regional market feedback for front office data/product development/enhancement.
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Facilitate feedback loop between sales and the Buy-Side Front Office Product team.
Key Requirements:
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Bachelor’s degree required.
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7+ years of industry experience in the financial data industry.
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Strong technical skills & deep Front Office product knowledge, workflows, and challenges.
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A strong drive for results, proven experience in chasing leads, and converting leads into deals, and enjoy working in a fast-paced environment.
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Good understanding of our Front Office Solutions, including Research, Alpha Signals, Content and Portfolio Construction.
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Demonstrates a willingness to learn and passion for the opportunities in the Front Office.
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Strong technical and analytical skills.
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Prior experience working with front office clients preferred.
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Desire to be part of a fun, fast-paced team focused on growth in one of FactSet’s most important business segments.
What We Do
FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions.
For 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 60 offices in 23 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year.
As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients and to each other.
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