The Buyback Project Manager is a critical position within the quality organization. This role is responsible for coordinating all buyback initiatives through effectively collaborating with the various stakeholders (e.g. Quality, Legal, Supply Chain, Customer Care, TSO, etc.) as well as 3rd Party Vendors to identify process execution opportunities, escalation needs, reporting capabilities and overall service level improvement to make sure vehicles are fixed in a timely manner and reduce risk of customer dissatisfaction and vehicle buybacks.
The primary role of the Buyback Project Manager is to reduce vehicle buybacks in the US market by working collaboratively to understand root causes, improve customer satisfaction, and mitigate
This is a fast-paced environment providing rapid delivery for our business partners. You will be working in a highly collaborative environment that values speed and quality, with a strong desire to drive change and value. Key Responsibilities:- Overall Project Manager to coordinate all actions, efforts, and initiatives to reduce buybacks. Daily meetings with the different stakeholders to follow up on progress and impact of their respective processes
- Collaboration and team building across multiple departments to achieve objective of reducing buybacks, managing conflicts and varying priorities
- Identify process failures or opportunities to reduce response time and direction to diagnose or identify a failure and provide an answer or solution. Map out current processes to fix a vehicle, identify concerns and meet with owners to address
- Review existing data available and reports to identify needs, improvements and efficiencies
- Candidate will be responsible for collecting data, trends, etc. that will be shared into governance committees and other organizational groups within Mopar
- This role will have the vision to drive change to the organization
- The ideal candidate will excel in taking complex situations and programs and simplifying them for use across all levels of experience and knowledge
- The role will require strong organizational and project management skills to facilitate project reporting and support inquiries. This individual will be accountable for sharing program metrics and collaborating with other departments to escalate issues quickly and effectively
- As a part of this role, the expectations will be to have the ability to present data findings and opportunities within any setting including presentations to executive level leadership
- Bachelor’s degree in Business, Marketing, Engineering, Supply Chain, or similar discipline
- 10+ years of experience in Part Sales, Marketing, Operations, Supply Chain, or Finance
- Proven problem solving and analytics skills
- Capability to review, understand and analyze data from a business analytics standpoint
- Self-starter with ability to multi-task and take ownership of programs
- Ability to work in a quickly evolving fast-paced environment
- Excellent team building and facilitation skills
- Excellent verbal and written communication skills
- Experienced presenter and public speaker
- Advanced user of Microsoft or Google business tools including advanced Excel skills, and PowerPoint experience
- Advanced degree (Master's) in Business or Marketing
- Experience in project/program management
- Automotive/Dealership retail or aftermarket experience
- Robust understanding of Dealership Operations
Skills Required
- Bachelor's degree in Business, Marketing, Engineering, Supply Chain, or similar discipline
- 10+ years of experience in Part Sales, Marketing, Operations, Supply Chain, or Finance
- Proven problem solving and analytics skills
- Ability to work in a quickly evolving fast-paced environment
- Excellent verbal and written communication skills
Stellantis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stellantis and has not been reviewed or approved by Stellantis.
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Pay Growth & Progression — Contract-driven increases lifted hourly wages roughly 25% over 4.5 years and restored cost-of-living adjustments, pushing top rates near $42 per hour by the end of the agreement. Union hourly positions appear to have benefited most since the 2023 deal.
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Affordable Benefits — UAW-represented hourly workers pay no premiums and about 3% of total healthcare costs while receiving comprehensive medical, dental, vision, and wellness coverage. This creates materially lower out-of-pocket costs for represented hourly roles.
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Retirement Support — Post-2007 hourly hires receive a 10% employer 401(k) contribution and legacy workers saw defined-benefit improvements with retiree bonuses. Salaried roles also cite a 401(k) with employer match and contribution up to a maximum of 8%.
Stellantis Insights
What We Do
Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.
