An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
OverviewThe Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.ResponsibilitiesThe Business Vetting Customer Support Associate plays a key role in ensuring the accuracy and integrity of business information processed through our internal web-based applications. In this entry-level role, you will work in a supportive, collaborative environment where attention to detail, curiosity, and clear communication are valued. You will review and verify business data, resolve discrepancies using internal and third-party resources, and provide professional, timely support to customers seeking clarification on verification results.
This position offers an excellent opportunity to build foundational experience in data verification, customer support, and operational processes. You will be part of a team committed to accuracy, service excellence, and ongoing development, making it a strong fit for individuals looking to begin their careers in an environment that encourages learning and continuous improvement.
Core Responsibilities
- Review and validate business data within internal web applications to ensure accuracy and completeness.
- Investigate discrepancies and verify information using internal tools and authorized third-party data sources.
- Engage with external providers and public data sources to obtain clarification or supplemental information.
- Respond to customer questions or concerns regarding verification outcomes in a timely and professional manner.
- Document verification outcomes, updates, and findings within internal systems.
- Manage workloads to meet defined service-level turnaround deadlines.
- Escalate complex cases, potential fraud indicators, or unresolved discrepancies to appropriate internal teams.
Requirements
- Strong attention to detail with the ability to review data for accuracy and completeness.
- Excellent English written and verbal communication skills.
- Ability to handle multiple verification tasks and meet turnaround deadlines.
- Comfort working with browser-based tools and data entry interfaces.
- Strong organizational and problem‑solving abilities.
Additional Skills (Preferred)
- Basic understanding of web applications and graphical user interfaces (GUIs).
- Exposure to cloud-based tools or SaaS platforms.
- Previous experience in customer support, data verification, operations, or administrative roles
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Skills Required
- Strong attention to detail
- Excellent English written and verbal communication skills
- Ability to handle multiple verification tasks
- Comfort working with browser-based tools
- Strong organizational and problem‑solving abilities
Transaction Network Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Transaction Network Services and has not been reviewed or approved by Transaction Network Services.
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Leave & Time Off Breadth — Time off is considered a relative strength, with excellent PTO highlighted and increases after five years. Flexibility around taking time away from work supports a better overall balance for many roles.
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Flexible Benefits — Remote work options and flexibility are frequently highlighted alongside compensation and benefits, improving work-life fit for some teams. This flexibility helps offset more mixed views on other elements of the package.
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Healthcare Strength — Core medical, dental, and vision coverage are in place and are described as solid or subsidized in some contexts. Benefits are presented as competitive, reinforcing a stable baseline of health coverage.
Transaction Network Services Insights
What We Do
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. Our global network and innovative value-added services enable transactions and the exchange of information to many of the world’s leading retailers, banks, payment processors, financial institutions and telecommunication firms. Founded in 1990 in the United States, TNS has grown steadily and now provides services to customers in over 60 countries across the Americas, Europe and the Asia Pacific region, with our reach extending to many more. TNS has designed and implemented a global data network which supports a variety of widely accepted communications protocols and is designed to be scalable and accessible by multiple methods.
