The Heathman Hotel is where Portland’s cultural legacy meets timeless hospitality. Since 1927, it has stood as a gathering place for artists, writers, performers, and travelers drawn to the creative spirit of the city. Rooted in history yet thoughtfully evolved for the modern guest, The Heathman blends classic elegance with contemporary comfort in the heart of downtown Portland.
At Heathman Hotel, hospitality is rooted in thoughtful design, meaningful connections, and memorable guest experiences.
The Business Traveler (BT) Sales Manager will work to increase hotel revenues by meeting with 3rd party planners, trade associations, corporate accounts, individuals or other market in order to promote and secure additional sales.
This role focuses on identifying new business opportunities, developing client relationships, and partnering with internal teams to ensure every guest experience reflects the distinctive character and service standards of Heathman Hotel.
Requested Tasks
- Develop and manage corporate transient market segments and achieve room night and revenue goals for all segments
- Solicit new accounts to grow property
- Strategize highest revenue achievement for shoulder days of the week
- Develop new accounts and maintain growth of existing accounts
- Develop BT marketing strategies to be able to understand and follow market trends and strategies
- Complete and implement RFPs
- Participate in marketing and rooms meetings and daily standups
- Work closely with guests/clients to fully understand the scope and requirements of their needs
- Oversee monthly reporting and forecasting needs to allow for proper and consistent analysis
- Create strategic initiatives to drive increased revenue and market share
Requested Capabilities
- Prior experience in hotel sales, hospitality sales, or business development preferred
- Experience in group sales, corporate sales, or event sales strongly preferred
- Strong relationship-building and negotiation skills
- Excellent communication and presentation abilities
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office and sales management systems preferred
- Professional, polished, and guest-focused demeanor
- Ability to stand and walk throughout the property during client tours and events
- Ability to occasionally lift objects up to 25 pounds related to sales materials or event setup
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Skills Required
- Prior experience in hotel sales or business development
- Experience in group sales or corporate sales
- Strong relationship-building and negotiation skills
- Excellent communication and presentation abilities
- Ability to manage multiple priorities in a fast-paced environment
What We Do
Makeready is a place maker, a company specializing in branding, design, & operations of hotels, restaurants, retail, & other experiential platforms. At its core, hospitality is about sharing. It is the act of opening one’s doors, asking others to come in, and showing them kindness and respect. We believe that our preparation gives us the opportunity to make a difference in a guest’s stay. Through careful preparation we lay the groundwork for a guest’s experience, and in dedication to thoughtful execution we strive to bring it home. We are committed to creating unique experiences where all feel welcome, cared for, and ultimately valued. Because in this we have the greatest opportunity to have a positive impact on the world around us—starting with the person in front of us.
