Description
Drive business. Build relationships. Create results. Le Meridien and Sheraton Charlotte Hotel Complex is seeking a proactive and relationship-focused Business Travel Sales Manager to expand our corporate account portfolio and increase market share within a highly competitive environment. In this role, you'll connect with decision-makers, negotiate preferred partnerships, and identify new opportunities that drive occupancy and revenue. If you are motivated by cultivating meaningful business relationships, exceeding sales goals, and making a measurable impact on a high-performing hotel, we'd love to meet you.
Requirements
Sales Strategy & Execution
- Develop and implement a strategic business travel sales plan to grow corporate transient revenue.
- Identify, solicit, and secure new negotiated business from local, regional, and national corporate accounts.
- Respond to RFPs and manage the annual RFP process through tools like Lanyon, Cvent, or other GDS platforms.
Account Management
- Manage a portfolio of corporate accounts, ensuring strong relationships, account retention, and revenue maximization.
- Conduct regular account reviews and business planning meetings with clients.
- Monitor production against contract commitments and take corrective actions where needed.
Collaboration & Coordination
- Work closely with Revenue Management to ensure optimal pricing, availability, and strategy for corporate accounts.
- Partner with Front Office, Reservations, and Operations to ensure a seamless guest experience for business travelers.
- Support group sales initiatives by cross-promoting meeting space and corporate events when appropriate.
Reporting & Analysis
- Maintain detailed account records in CRM systems (e.g., Delphi.fdc, Opera).
- Produce regular sales reports and forecast updates; analyze performance trends and adjust strategies accordingly.
- Stay informed of competitor offerings, market trends, and new business opportunities.
Client Engagement & Events
- Represent the hotel at travel trade shows, industry conferences, local chamber events, and client entertainment activities.
- Plan and host FAM trips, site inspections, and client appreciation events tailored to corporate travel buyers.
Key Success Metrics:
- Growth in corporate transient room nights and revenue
- Retention and renewal of negotiated accounts
- Achievement of quarterly and annual sales goals
- Effective RFP and GDS management
Positive feedback from client engagement activities
What We Do
StepStone Hospitality specializes in the management of full-service hotel and restaurant operations, aiming to create asset value for owners through a combination of hands-on operations, strategic asset management, and food and beverage expertise.
