Business Transformation Senior Analyst

We are looking for a Business Transformation Senior to join our team and help us drive change and innovation across industries. You will be responsible for supporting complex projects that aim to improve our business processes, customer experience, and operational efficiency. You will also be responsible for identifying and implementing best practices, tools, and methodologies that support our business transformation goals.

Responsibilities:

• Support business transformation projects from initiation to closure, ensuring alignment with strategic objectives and stakeholder expectations

• Apply Lean Six Sigma principles and tools to analyze, measure, and improve business processes and performance

• Conduct gap analysis, root cause analysis, and risk assessment to identify and resolve issues and challenges

• Design and implement solutions that optimize business outcomes, enhance customer satisfaction, and reduce costs and waste

• Monitor and evaluate the effectiveness and impact of the implemented solutions and recommend continuous improvement actions

• Communicate and collaborate with cross-functional teams, senior management, and external partners to ensure project success and stakeholder buy-in

• Prepare and present project reports, updates, and recommendations to various audiences

• Provide coaching and guidance to project team members and other staff on business transformation methodologies and best practices

• Perform process study and assessment to identify opportunities for automation and digitization using disruptive solutions -  RPAs, workflows, OCR, AI led solutions

• Monitor and drive change management to improve the performance and adoption of deployed solutions

Requirements:

• Minimum 3-5 years of experience in business transformation, process improvement and project management.

• Lean Six Sigma certification (Green Belt or higher) or equivalent

• Excellent analytical, problem-solving, and decision-making skills

• Experience and knowledge in RPAs, workflows, OCR, Analytics and AI tools related to business process automation and digitization

• Strong project management, change management, and facilitation skills

• Implementation of Lean Principles for optimization and six sigma analytics processes.

• Ability to work independently and collaboratively in a fast-paced and dynamic environment

• Excellent communication, presentation, and interpersonal skills

• Fluent in English, both written and spoken (Malay/Chinese language could be an added advantage)

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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