Client Solutions Director (Advertising & Creative Operations)

Posted 13 Days Ago
Be an Early Applicant
Amsterdam, NLD
In-Office
Expert/Leader
AdTech • Marketing Tech
The Role
Lead solution design and process improvement for new client setups in advertising and creative operations. Gather and translate requirements, design workflows and commercial models, support pitches and onboarding, liaise between stakeholders and technical teams, analyse data and create reports to inform decisions, and implement technology-enabled solutions across EMEA.
Summary Generated by Built In

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Client Solutions Director - Advertising & Creative Operations

Language requirement: fluency in German and/or French

Location: Netherlands (primarily remote) and regular business travel across EMEA

Employment: 12-month FTC with view to extend

About the role: 

The successful candidate will play a crucial role in bridging the gap between technical teams, new business and support in delivering business objectives. Supported by the Commercial and Implementation team, they will lead efforts in new client pitches/setups, analyse processes, identify opportunities for improvement, and help implement technology solutions that align with our strategic goals.  

Key Responsibilities: 

Requirement Gathering and Analysis: 

  • Work with stakeholders to gather, document, and analyse business requirements for new client accounts. 
  • Translate client business needs into workflows for client and Tech teams, asking the right questions to ensure accurate scope and cost. 

Process Improvement and Solution Design: 

  • Evaluate existing processes and recommend enhancements for efficiency, cost reduction, and improved outcomes. 
  • Collaborate with tech and business teams to design solutions that align with overall business strategy. 
  • Creating commercial models that deliver the workflow. 

Project Management and Stakeholder Communication: 

  • Lead new client pitches, ensuring a smooth transition to implementation for set up. 
  • Serve as a liaison between stakeholders and technical teams, facilitating effective communication to ensure understanding and alignment. 

Data Analysis and Reporting: 

  • Analyse data to support decision-making processes, create measurement process for new clients. 
  • Create reports and presentations to convey findings and recommendations for new solutions. 

What We’re Looking For:

  • 10-15 years’ experience in solution design, process optimisation, operations, technical consulting, or similar roles.
  • Experience in advertising, creative agency, production, or digital content operations.
  • Fluency in German or French language
  • Strong problem‑solving mindset with the ability to translate business challenges into operational and technical solutions.
  • Excellent communication and stakeholder‑management skills, with the confidence to lead conversations during pitches and onboarding.
  • High attention to detail, strong analytical capability, and a proactive approach to identifying risks and opportunities.
  • Comfortable working cross‑functionally and remotely across multiple markets and teams.

Req ID: 18270

#LI-JP1 #LI-REMOTE #LI-DIRECTOR

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Skills Required

  • 10-15 years experience in solution design, process optimisation, operations, or technical consulting
  • Experience in advertising, creative agency, production, or digital content operations
  • Fluency in German or French
  • Strong problem-solving mindset; translate business challenges into operational and technical solutions
  • Excellent communication and stakeholder-management skills; lead pitches and onboarding conversations
  • High attention to detail, strong analytical capability, proactive risk and opportunity identification
  • Comfortable working cross-functionally and remotely across multiple markets and teams; regular EMEA travel

OLIVER Agency Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OLIVER Agency and has not been reviewed or approved by OLIVER Agency.

  • Leave & Time Off Breadth Feedback suggests vacation, sick leave, and paid holidays are strong elements, with time off frequently highlighted as a standout part of the package. UK materials also describe generous annual leave that increases with service alongside additional personal days.
  • Retirement Support Feedback suggests U.S. employees can access a 401(k), and at least one account notes an immediate match. UK materials indicate a formal pension arrangement within the parent group.
  • Affordable Benefits Feedback suggests U.S. medical coverage is paired with employer-funded HSA/HRA or flex contributions that help offset high deductibles. These subsidies can meaningfully reduce out-of-pocket costs for some employees.

OLIVER Agency Insights

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The Company
HQ: London
2,009 Employees
Year Founded: 2004

What We Do

Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 200 clients in 46 countries and counting. Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients’ money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever’s U-Studio (a platform used by almost three-quarters of Unilever's brands globally), adidas’ off-shore hub and PepsiCo’s global digital team.

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