Business Training & Development Program Manager

Acuity is seeking a Business Training & Development Program Manager to lead the design and coordination of role-based training and development programs that build the technical knowledge, skills, and capabilities employees need to succeed in their roles. This role serves as the enterprise program and integration owner for learning, continuing education, professional development, and capability-building initiatives across Claims, Commercial Lines, Personal Lines, Distribution, and other business areas.

Internal Deadline to Apply: November 4, 2026

ESSENTIAL RESPONSIBILITIES: 

• Manage the design, coordination, execution, and continuous improvement of role-based training and development programs that support employee readiness, technical knowledge, job effectiveness, operational excellence, and business performance.
• Coordinate Staff Functions learning and development initiatives, ensuring effective planning, communication, stakeholder alignment, change management, and integration into ongoing business operations.
• Develop and maintain role-based curricula, learning pathways, onboarding resources, continuing education plans, professional development programs, and capability-building resources that align with business needs.
• Partner with Claims, Commercial Lines, Personal Lines, Distribution, and other business areas to identify role-specific capability needs and coordinate practical development solutions.
• Collaborate with leaders, consultants, trainers, subject matter experts, Human Resources, Compliance, Technology, and Learning and Development to ensure training programs reflect current job responsibilities, operational practices, regulatory requirements, and future capability priorities.
• Coordinate continuing education programs, certifications, professional designations, licenses, and development opportunities that support employee growth, role proficiency, and business requirements.
• Oversee program planning, scheduling, communications, registrations, enrollment activities, resource planning, documentation, and administration for role-based training and development programs.
• Support internal and external learning events, workshops, webinars, conferences, and educational opportunities that strengthen employee knowledge, technical skills, and role effectiveness.
• Maintain learning systems, employee development records, role-based curricula, assignments, certifications, learning histories, and related program documentation.
• Measure participation, completion, effectiveness, role readiness, and business impact of training and development programs to identify trends and opportunities for improvement.
• Prepare reports, dashboards, summaries, and analyses that support leadership decision-making and identify training needs, risks, opportunities, and development priorities.
• Ensure training materials remain current with evolving job expectations, business priorities, operational practices, technology platforms, regulatory requirements, and enterprise strategy.
• Build strong working relationships with leaders, employees, consultants, trainers, subject matter experts, and business partners to ensure programs address real-world role needs and support organizational success.
• Support audits, record retention requirements, reporting obligations, and internal controls associated with training, development, continuing education, and capability programs.
• Promote collaboration, knowledge sharing, continuous learning, accountability, innovation, and professional growth across the organization.

EDUCATION: 

• Associate's or bachelor’s degree in Business Administration, Organizational Development, Education, Communications, Training & Development, or a related field preferred.
• Equivalent combination of education and experience may be considered.

EXPERIENCE: 

• Demonstrated experience in enterprise learning, workforce development, training, education, program leadership, organizational development, business operations, human resources, or related business functions.
• Demonstrated success designing, implementing, measuring, and continuously improving education, onboarding, professional development, continuing education, or capability development programs.
• Experience leading cross-functional initiatives and partnering with business leaders to improve workforce readiness, operational effectiveness, employee experience, and business outcomes.
• Insurance industry experience is preferred.

OTHER QUALIFICATIONS: 

• Strong organizational, planning, project coordination, and follow-through skills with the ability to manage multiple priorities.
• Ability to achieve results through collaboration, influence, relationship-building, and cross-departmental partnership.
• Strong verbal, written, presentation, interpersonal, and customer-service skills.
• Ability to identify development needs and coordinate solutions that support business objectives.
• Analytical and problem-solving skills with the ability to organize, interpret, maintain, and communicate program data, records, and development metrics.
• Strong attention to detail, accuracy, confidentiality, and appropriate handling of sensitive information.
• Initiative, self-direction, adaptability, and a continuous improvement mindset.
• Proficiency in a wide range of technology tools.
• Commitment to continuous learning, professional development, Acuity's culture, values, and enterprise objectives.

*Acuity does not sponsor applicants for U.S. work authorization.*

This job is classified as exempt.

For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Acuity will include at least one in-person interview during the hiring process for all positions.

If you have a disability and require reasonable accommodations to apply or during the interview process, including for in-person interviews, please contact our Talent Acquisition team at [email protected]. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.