Business Technology Advisor

Job Summary

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our purpose to build a connected future so everyone can thrive.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About the Team

Telstra Business Sales is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions.

We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise.

The Telstra Business Technology Centre channel is a unique component of the Telstra Business Sales segment. The channel is comprised of 25 physical locations across Australia. The TBTCs provide customers with flexibility of visiting on site, over the phone, via email or video conference, with one, consistent Account Manager for all of their needs. This is extremely unique compared to other channels and creates an exciting role for those interested in business account management.

What You’ll Do

As a BTA, you use your excellent customer service skills, relationship management and technical acumen to deliver against the following responsibilities:

• Leverage substantial expertise and experience as a subject matter expert to recommend Telstra’s Business products and solutions to customer portfolio. Provide advice and support to internal stakeholders to identify new business opportunities.

• Gather relevant sources of information and insights from internal and external stakeholders to provide advice and consultation regarding development of customer solutions.

• Apply a breadth of knowledge gained via industry trends and competitive marketplace analysis to provide input into multi-product customer deals and accordingly develop business strategies for revenue generation.

• Make a strong contribution to the development of compelling proposals, relating to the value proposition for customer offers, while maintaining the protection of Telstra’s commercial interests and ensuring business plans continue to meet company goals.

• Proactively engage with cross-functional teams to participate in or advise on commercial / solution requirements, assist in new solution introduction, development, management and release activities.

• Provide expert guidance on the effective use of technology and solutions in order to achieve business outcomes in alignment with business requirements.

• Support the broader TBTC Account management team with technical support and knowledge

• Meet individual and team sales and performance KPIs

About You

Essential requirements

• Proven experience as a Business Development Manager, Account Executive, or similar client-facing sales role.

• Strong background in selling IT solutions, technology services, cloud, software, or digital transformation solutions.

• Demonstrated ability to engage and influence senior decision-makers through a consultative sales approach.

• Comfortable conducting regular in-person customer meetings and relationship-building activities.

• Minimum of 2 years' experience in a face-to-face B2B sales environment.

• Experience working for or selling solutions similar to organisations such as Microsoft, technology vendors, IT consultancies, or managed service providers will be highly regarded.

• Excellent communication, stakeholder management, negotiation, and presentation skills.

• Results-driven with a proven track record of achieving sales and business growth objectives.

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.