The Business Tech Support Specialist is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for Sales, Partners, and Customer Success employees.
They are responsible for resolving or elevating all internal business systems and process inquiries.
The Business Support Representative will work cross-functionally with BizOps, Billing, and Finance, as well as with R&D to coordinate and drive the resolution of both technical and procedural issues. In addition, he/she will be continuously improving processes to minimize repeating issues.
About The Role:
- Act as a primary point of contact for sales, customer success, and partners.
- Resolve/elevate all internal system-related issues, such as Salesforce.
- Create processes/policies where applicable.
- Document and maintain all processes into the team’s KB.
- Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.
- Challenge every ad-hoc solution, and pursue the relevant teams to implement permanent solutions.
- Adhere to the team’s KPIs, from SLOs to all quality of work measurements.
Social Title:
Business Tech Support Specialist
Requirements
- 1- 3 years experience in client-facing roles.
- Business acumen and understanding of the selling process.
- Excellent communication skills in English (written and verbal).
- Fast and independent learner.
- Analytical skills.
- Ability to quickly adapt to a continuously changing environment.
- Effectively work with cross-functional remote and local teams.
- Experience in SaaS environments - Advantage.
- SalesForce knowledge - Advantage.
- B.Sc in Industrial Engineering or a similar field - Advantage.
#LI-DNI
Top Skills
What the Team is Saying
What We Do
monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
Gallery
monday.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
