WHAT YOU’LL DO
As a Business Tech Operations Manager, you are responsible for;
Service Delivery Management
Assess service needs and support the realization of the service roadmap.
Oversee and improve procedures for service processes/workflows e.g., who/what/when/how.
Monitor and review service deliveries and drive related continuous improvement initiatives.
Act as the market point of contact and manage stakeholders for Support Services Deliveries.
Manage and support delivery of market specific vendors and globally procured contracts suppliers, MTPs, procured solutions in alignment with H&M policies
Support market specific procurement
Team responsibility & leadership
Provide strong leadership to your BT Ops team and drive team and talent development initiatives to enhance performance
Ensure the achievement of tech KPIs through effective team and resource management
Compliance
Ensure BT operations compliance to process standards and global H&M policies
Support audit processes in alignment with global procedures
Drive the procurement of market services as necessary, adhering to H&M procurement guidelines
Stakeholder management
Support and align with stakeholders at country / sales market / region and global levels
Manage relationships with market specific procurement teams and vendors to ensure stable operations
Ensure coverage in Cyber security related matters, where needed
Ensure coverage in the Digital defender's community and championing security initiatives
Budget / P&L Management
Own financial management for Tech Operations in your area, including invoice processing, budget creation and forecasting.
Monitor and report on financial performance to ensure alignment with organizational objectives
WHO YOU’LL WORK WITH
As a BT Operations Manager, you are a key member of the Global Market BT Operations unit of the GTS Tech Center, you will be reporting to the APAC Continental Lead Market BT Operations and you will collaborate regularly with other functions in the local market such as Retail Tech, Construction, Store Operations, Merchandising and with the Continental and Global BT teams.
WHO YOU ARE
We are looking for people who are…
Strategic and analytical with strong planning and prioritizing skills
Experienced in managing and developing a team, ensuring strong collaboration and integration
Able to manage relationships with internal and external stakeholders, overseeing vendor partnerships, and ensuring the delivery of consistent, high-quality services.
Certified in ITIL Foundation 3 and / or 4
We are looking for people with…
Bachelor's degree in computer science, a related field, or equivalent practical experience.
3+ years' experience in ITSM and leadership within relevant field.
Previous experience in managing budget, forecasting and implementing tech standards and processes
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
We offer flexible working arrangements with the option of WFH 2 days a week *Subject to business needs
You will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories
We are an inclusive company where you are encouraged to be yourself at work
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
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What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries.
But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers.
Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future.
Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you.
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