Hiring Range: $26.00 – $33.00
The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
This is a hybrid role, however onsite training is required in Wakefield. Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer.
Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail.
Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests.
Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
Handles the most complex customer complaints and problems without assistance by making independent decisions. Is able to instill a sense of confidence with these customers based upon content and delivery.
Acts as a resource and escalation point to other team members on all product and service-related inquiries.
Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue.
Assists with training, quality testing new products/services, and documenting procedures.
REQUIREMENTS:
Education and Experience
Associate degree or related knowledge/skills base gained through experience preferred.
Previous Business/Commercial Banking experience preferred
Customer service experience in a fast-paced environment is preferred
Proven previous job stability a must
Skills/Knowledge
Familiarity with cash management products and services is a plus
Computer proficiency, including web navigation and keyboarding skills a must
Excellent oral and written communication skills
Superior customer service skills required
Proficient with online banking, internet terminologies, and navigation
Ability to learn new concepts quickly and easily in a fast-growing environment
Previous success hiring people with similar job titles to these:
Customer Service Representative
Inbound Call Representative
Call Center Representative
Customer Care Center Specialist
Member Services Representative
Key Terms
Problem Solver
Multitasker
Creative Thinker
Tech Savvy
Perks:
Remote work flexibility after a desired length of tenure and good performance
Hire immediately
Growth opportunities
Great benefits
Strong culture
Work life balance
About Us
What We Do
Founded in 1818, Boston-based Eastern Bank is Greater Boston’s leading local bank and the largest bank-owned independent investment advisor in Massachusetts with approximately 110 locations serving communities in eastern Massachusetts, southern and coastal New Hampshire, Rhode Island and Connecticut. Eastern provides a full range of banking and wealth management solutions for consumers and businesses of all sizes including through its Cambridge Trust Wealth Management and Private Banking divisions, and takes pride in its outspoken advocacy and community support that includes more than $240 million in charitable giving since 1994. An inclusive company, Eastern is comprised of deeply committed professionals who value relationships with their customers, colleagues and communities. Member FDIC, Equal Housing Lender Investments are not FDIC Insured • May Lose Value • Not Bank Guaranteed • Not a Deposit • Not Insured By Any Government Agency
