About US
RAM Partners, LLC is a full-service real estate management company that currently manages more than 80,000 units across the United States. We specialize in multi-family community management for a variety of third-party owners. RAM is committed to providing a high level of service to all clients. We manage apartment communities ranging from luxury, AA-rated high-rises to challenged or maturing properties, always leveraging our depth of resources and our commitment to quality service. This position is an on site position, located in Atlanta, GA.
Overview
We are looking for an experienced professional to work closely with our Business Systems Manager to provide support and training to our onsite teams. We are focused on recruiting a highly effective candidate with Yardi experience and comfortable interacting in both web-based and onsite capacities .This position will also provide support to our onsite teams to resolve issues related to Yardi and other products.
Responsibilities
- Develop an extensive working knowledge of Yardi products such as Yadi Voyager 7s, RentCafé CRM IQ, PAYscan, VendorCafe, and other software used within RAM and managed by the Business Systems team.
- Provide software application training using a variety of delivery methods including web-based and on-site training.
- Provide end-user application support via phone and email.
- Provide end-user application support via Zendesk platform.
- Partner with Operations to ensure training aligns with RAM expectations
- Facilitate problem-solving between end-user and Business Systems software provider.
- Participate with Business Systems software provider in testing and implementation of software releases.
- Perform other duties as required to meet organizational goals.
- Travel as needed (approximately 25% - 50%) to support in-person training
Qualifications
- Ability to problem solve and willingness to identify the root cause of an issue
- Ability to multi-task and advance multiple responsibilities/tasks toward completion simultaneously
- Strong understanding of property management workflows (leasing, renewals, move-ins, AP, etc)
- Works with a sense of urgency and can meet established deadlines
- An associate degree or equivalent work experience is preferred.
- Five years in a property management environment is preferred.
- Two or more years of experience working with Yardi Voyager.
- Experience delivering web-based and live training is highly preferred.
- Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the end-user needs.
- Ability to communicate professionally by phone and email.
- Ability to effectively communicate technical information in non-technical terms..
- Analytical and troubleshooting skills.
- Experience diagnosing problems with software products (preferred)
- Intermediate knowledge of various internet browsers and using web-based applications.
- Intermediate knowledge of Microsoft Office products – Word, Excel, Outlook, PowerPoint
- Must possess a strong work ethic and the flexibility to work on different projects.
RAM Partners, LLC is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email the Talent Acquisition Partner at [email protected]. RAM Partners, LLC is a drug-free workplace.
Skills Required
- Ability to problem solve and identify root cause of issues
- Ability to multi-task and advance multiple responsibilities simultaneously
- Strong understanding of property management workflows (leasing, renewals, move-ins, AP, etc)
- Works with a sense of urgency and can meet established deadlines
- Associate degree or equivalent work experience
- Five years in a property management environment
- Two or more years of experience working with Yardi Voyager
- Experience delivering web-based and live training
- Ability to anticipate trainee difficulties and adapt training
- Professional communication by phone and email
- Ability to explain technical information in non-technical terms
- Analytical and troubleshooting skills
- Experience diagnosing problems with software products
- Intermediate knowledge of various internet browsers and web-based applications
- Intermediate knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong work ethic and flexibility to work on different projects
What We Do
RAM Partners is a full-service real estate management company that manages approximately 50,000 apartments throughout the United States. We specialize in multi-family community management for a variety of third-party owners. We are based in Atlanta, Georgia. Our experienced team of corporate and on-site personnel is well-trained, well supported, highly motivated and empowered to do what it takes to deliver service excellence to our clients and residents. Our approach to the properties we manage is with an owner’s perspective and attitude. The level of care and responsibility we take with all of our properties – backed by decades of combined management expertise – allows us to deliver the highest level of value. Our Mission: The mission of RAM Partners, LLC is to create value for our clients, residents and associates through our company-wide commitment to Service Excellence.
