Business Systems Senior Manager

Senior Manager, Business Systems

London or Remote UK

MA USA, or Remote USA

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. 

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

We are looking for a highly skilled Senior Manager of Business Systems to join our team and help drive the strategic direction of our business systems with a primary focus on Salesforce, Docusign CLM/e-Signature. The Senior Manager, Business Systems will be responsible for leading the development, implementation, and management of our enterprise business systems. This role will collaborate with cross-functional departments, and ensure that our systems meet the current and future needs of the organization. The ideal candidate will have a strong background in business systems management, a deep understanding of enterprise software solutions, and proven leadership abilities.

What you’ll be doing:

• Understand existing set up and processes and in collaboration with the team leading the development and execution of strategy of Monotype’s Business Systems, ensuring alignment with overall business objectives

• Support the business with day-to-day Salesforce functionality and supporting systems

• Oversee the integration of business systems with other enterprise software to ensure seamless data flow and process efficiency.

• Collaborate with the EBS team to make sure integrated systems with Salesforce are not affected

• Create and maintain technical processes and procedures, handle advanced installations, and troubleshoot issues

• Liaise with internal teams to coordinate data flow between functions such as Revenue Marketing and Product Marketing etc.

• Manage the licensing and supplier relationship, improve utilization of our software tech stack, providing recommendations for future use (renewals) and update existing software in collaboration with EBS team.

• Share knowledge with internal training team and user best practice either in person, remotely or via video recording

• Provide internal technical support as required

• Act as liaison between the business and EBS team to ensure projects are prioritized and business owners are up to date on the status of their projects

• Create ad hoc reports and dashboards as required by Senior stakeholders (including C-Suite)

• Act as Senior Technical administrator on the following systems and integrated tools;

• Salesforce

• Pre-Sales process tools

  • Leandata

  • Zoominfo

  • LinkedIn Sales Navigator

  • Demandbase

  • Marketo Sales Insights

  • Engage/Outreach

  • Intercom

  • Chorus.ai

• Sales Process tools

  • DocuSign CLM

  • DocuSign eSignature

  • INSPIRE (project management)

  • S&P Global Market Intelligence

  • SAP Hana (finance integration to Salesforce)

  • SPIFF

  • BigTinCan (integrate in 2024)

What we’re looking for:

• Bachelor's degree in Business Administration, Information Systems, or related field.

• Minimum of 8 years of experience in managing business systems, preferably Salesforce, CRM, and Docusign.

• Proven track record of successful system implementations and management.

• Strong leadership skills

• Excellent communication and interpersonal skills.

• Analytical mindset with the ability to translate business needs into system requirements.

What’s in it for you:

• Highly engaged “Fun” Committee to keep work enjoyable

• Dynamic work environment with opportunities for growth

• A culture that values innovation, inclusion and continuous learning

• Medical & Dental Insurance, and Eyecare vouchers to meet all your healthcare needs

• 25 paid holidays

• Great pension scheme to save for your future, and so much more!

#LI-DNIMonotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.