The Role
Own and improve G&A systems (billing, ERP, HRIS, contracts), design end-to-end processes, drive automation and integrations, manage data governance, prioritize roadmaps, and lead change management across Finance, People, Legal, and RevOps.
Summary Generated by Built In
About Us:
Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Spreedly's Payments Orchestration platform enables and optimizes digital transactions with the world’s most complete payment services marketplace. Built on Spreedly’s PCI-compliant architecture, our Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies grow their digital business faster by relying on our payments platform. Hundreds of customers worldwide secure card data in our PCI-compliant vault and use tokenized card data to enable and optimize over $45 billion of annual transaction volumes with any payment service.
Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.
Product Offering:
Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:
Payment Gateway Integration: Connects merchants, platforms, and marketplaces to multiple payment gateways and payment services.
Tokenization: Securely stores and manages payment data with a universal tokenization service.
Transaction Routing: Enables intelligent routing of transactions to optimize success rates and costs.
Payment Vault: A secure storage solution for sensitive payment information.
Fraud Tools Integration: Integrates with various fraud prevention tools to enhance transaction security.
About the Role:
As a Business Systems Manager at Spreedly, you will focus on designing, governing, and continuously improving the core business systems that power our G&A functions and connect to our go-to-market operations. You will lead efforts to transform a fragmented, under-optimized tools landscape into an integrated, automated operating engine that enables the company to scale efficiently. A strong candidate for this role brings deep experience with business-critical systems (such as ERP, billing, and HRIS), excels at cross-functional collaboration, and can balance technical detail with a strategic view of how systems support company goals.
In this role, you will leverage your expertise in business applications, process design, and stakeholder management to ensure our systems are reliable, scalable, and user-centric. You will work across Finance, Accounting, People Operations, Revenue Operations, Legal, and other teams to understand current pain points, define an ideal future state, and drive implementation of improvements that reduce manual work, enhance data flow, and deliver a better experience for end users.
Responsibilities:
- G&A Systems Ownership: Serve as the primary owner for Spreedly's core G&A business systems (e.g., billing, ERP, HRIS, legal/contract tools), ensuring they are stable, well-governed, and aligned with company priorities.
- Stakeholder Collaboration: Partner closely with stakeholders across Finance, Accounting, People Operations, Legal, Revenue Operations, and GTM teams to understand current pain points, gather requirements, and define an ideal future-state for our business systems.
- End-to-End Process Design: Map, design, and continuously improve end-to-end workflows (e.g., quote-to-cash, hire-to-retire) across multiple systems, ensuring solutions are intuitive and effective for end users.
- Automation & Optimization: Identify manual, error‑prone processes and drive automation and optimization across the G&A digital ecosystem to increase efficiency, reduce risk, and improve data quality.
- Systems Configuration & Implementation: Configure, maintain, and, where needed, help implement or migrate key tools (such as billing, ERP, and HRIS), translating business requirements into scalable, well-documented system configurations.
- Cross-System Data Flow & Governance: Ensure data flows cleanly and reliably between systems (for example, Salesforce → billing → ERP → HRIS), establishing standards and governance that support accurate reporting and auditability.
- Roadmapping & Prioritization: Develop and maintain a clear roadmap for G&A systems improvements, prioritizing initiatives based on business impact, risk reduction, and stakeholder needs.
- Change Management & Enablement: Lead change management for system and process updates, including communication, training, and documentation, so that end users adopt new capabilities successfully and with minimal disruption.
Requirements:
- 4+ years of experience in Business Systems, Finance Operations, RevOps Systems, or Process Automation within a SaaS or fintech environment.
- Hands-on experience with ERP and billing platforms (e.g., NetSuite, Orb, Maxio, or similar).
- Strong understanding of quote-to-cash workflows and financial data flows.
- Experience working with CRM-adjacent systems and integrations (Salesforce familiarity preferred).
- Exposure to HRIS and contract management tools (e.g., Rippling, Ironclad, or similar).
- Technical aptitude with system integrations, APIs, or workflow automation tools.
- Self-starter who can execute independently without heavy hand-holding.
- Efficient collaborator who actively seeks stakeholder input and avoids operating in silos.
- Detail-oriented, with the ability to zoom out and make strategic system design decisions.
- Comfortable prioritizing what matters most and saying “not now” when appropriate.
- Strong communicator who can translate technical concepts into clear, practical guidance for non-technical users.
Additional Skills We Value:
- Experience partnering with external implementation consultants or system integrators.
- Prior ownership of billing or revenue-adjacent system migrations.
We Offer Canada-based Employees:
- Competitive salary + Equity
- Group Life Insurance and Disability Coverage
- Medical, Vision, and Dental coverage
- Pension contribution
- Open Paid Time Off policy
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- $1,ooo professional development stipend
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
We champion the ethical, creative use of AI—if you’re someone who pairs human judgment with modern AI tools to work smarter and drive bigger impact, you’ll thrive here.
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Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.
Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.
At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.
We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
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#LI-AE1
Top Skills
APIs
Billing Platforms
Contract Management Tools
CRM
Erp
Hris
Ironclad
Maxio
NetSuite
Orb
Rippling
Salesforce
Workflow Automation Tools
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The Company
What We Do
Build best-in-market payment systems by connecting to any payment service. Enable, optimize, and analyze online revenue with Spreedly’s flexible payments platform. See how you can start today: https://www.spreedly.com Connecting to multiple payment services, known as payment orchestration, is the new standard. Building and maintaining custom payment integrations is slow and expensive. Our PCI compliant solution lets you connect once and stay ahead of your payments strategy.
