The Role
Serve as the liaison between business stakeholders and technical teams to gather and document requirements, design system solutions, write functional/technical specs, model processes, drive improvements, support implementations, and act as functional product owner for Salesforce and related systems.
Summary Generated by Built In
About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
About Culligan
There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
Position Summary
Our Business Systems Analysis Team works closely with Quench’s internal business users and stakeholders to drive effective use of Quench systems and automation of processes. Quench’s primary system is Salesforce.com and includes Zuora, ServiceMax, Certinia, Supply Chain Management, CPQ, as well as several other systems. The role’s primary function is to liaise between the business functions and the technical development teams, perform systems analysis on various platforms and analyze tradeoffs between usability and performance needs.
The Business Systems Analyst at Quench plays a pivotal role in bridging business needs with technical solutions. This position is responsible for gathering, analyzing, and documenting business requirements, facilitating stakeholder communication, collaborating on solution design, writing technical specifications, modeling business processes and supporting the implementation and continuous improvement of systems and processes to enhance the user experience within the Quench application ecosystem.
Responsibilities
The Business Systems Analyst plays a strategic role in evaluating and transforming business processes, identifying areas for improvement, and driving initiatives that enhance operational efficiency, stakeholder alignment and overall business value within the organization. Key responsibilities include:
· Lead the elicitation and prioritization of complex business and technical requirements for both incremental improvements and transformational change initiatives
· Lead system analysis, including writing functional and technical specifications
· Collaborate on systems design and architecture, including user interface design, prototyping, data modeling and solution configuration techniques
· Develop and maintain a comprehensive view of current state processes, systems and performance metrics within assigned departments; proactively identify inefficiencies, risks and improved opportunities
· Serve as a trusted partner and strategic advisor to senior leaders within assigned departments, including understanding their organizational goals and actively contributing to their operational initiatives
· Stay updated on industry trends, regulatory requirements, and emerging financial technologies to recommend best practices and innovative solutions
· Oversee the documentation, and continuous improvement of complex business processes, ensuring solutions meet Stakeholders needs and are efficient and aligned with enterprise standards and compliance requirements
· Coordinate training activities with business partners to guide employee proper usage of the systems
· Serve as the functional product owner, working with enterprise stakeholders to drive application/technology solutions and related business processes
· Contribute to project delivery by supporting project activities in scope definition, milestone tracking and risk mitigation strategies
· Identify and champion opportunities for process and system optimization, leveraging data-driven insights and industry best practices. Drive continuous improvement initiatives that deliver measurable business outcomes
· Partner with IT and business leadership to shape and prioritize the organizational roadmap, ensuring that business analysis efforts are aligned with strategic objectives and deliver maximum value
· Provide consulting services to business partners to foster innovation; identify new opportunities to maintain a competitive edge
Qualifications
· Minimum of 5 years Business Systems Analyst experience
· 4 year degree in related field (or relevant experience)
· Solid technical knowledge of application systems and processes, including Salesforce
· Experience in systems architecture, designing workflows and writing technical specifications
· Strong analytical and problem-solving skills as well as time management skills
· Prior experience working in or with Salesforce
· Knowledge of agile best practices for requirements gathering and process mapping
· A fast learner with an analytical growth mindset, curiosity and attention to detail
· Excellent written and verbal communication skills, including technical writing
· Takes initiative and is innovative.
· Mature presence and poise to engage with senior leadership
· “Quenchy” - a collaborative team player with a positive outlook and attitude – company and team first
Nice to have:
o Prior consulting experience
o Experience with Service Max, Zuora & Certinia
o Familiarity with SQL and/or PowerBI
o IIBA or PMI-PBA certified
We Offer
Competitive base salary plus bonus opportunity
Tuition reimbursement
Medical, vision, and dental insurance
Short- and long-term, supplemental, and company-paid life insurance
401(k) retirement savings plan
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum of 5 years Business Systems Analyst experience
- Bachelor's degree in a related field or equivalent experience
- Solid technical knowledge of application systems and processes, including Salesforce
- Experience in systems architecture, designing workflows and writing technical specifications
- Strong analytical and problem-solving skills and time management
- Prior experience working in or with Salesforce
- Knowledge of agile best practices for requirements gathering and process mapping
- Excellent written and verbal communication skills, including technical writing
- Ability to engage with senior leadership with maturity and poise
- Takes initiative, innovative, collaborative team player
- Prior consulting experience
- Experience with ServiceMax, Zuora and Certinia
- Familiarity with SQL and/or PowerBI
- IIBA or PMI-PBA certification
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The Company
What We Do
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.
