Job Summary
Perform support of Access business systems, specifically Total Recall and all associated functions.
Assist in onboarding on new acquisitions, and perform on and off site activities in support of
acquisitions.
Primary Functions:
• Investigate and resolve issues reported through help desk; escalating to Access Subject Matter
Experts or DHS as appropriate.
• Perform User administration for Total Recall and associated functions.
• Test new versions of Total Recall of associated tools.
• Perform training for both team members and clients on Total Recall .
• Teach and enforce business function SOP’s in relationship to Total Recall .
• Continually improve documentation of processes, policies and procedures.
• Review business systems and assist with integration of acquired companies.
• Assist in overall business system conversion, including but not limited to mapping, test
conversion, onsite support and post conversion support through first month invoicing.
• Train user in acquired companies all processes needed to complete their job roles, including
reporting, QC and invoicing.
• Train, develop and strengthen ACE IT team members, sharing knowledge of systems and
business processes.
Skills Required
- Experience with business systems and processes
- Ability to perform user administration for business applications
- Experience with training and onboarding staff
- Familiarity with documentation and process improvement
What We Do
Access is the fastest growing information management provider, globally. We’ve grown through our commitment to exceeding the expectations of our clients, company and community every day. We’re dedicated to delivering the very best customer experience to our clients, growth opportunities for our team members and active involvement and service to our local communities. For businesses requiring secure, cost-effective management of paper and digital documents, Access is the responsive partner with the proven expertise to help leverage your information assets. Access delivers extensive paper and digital document services with powerful technologies, analytics, and metrics to manage the lifecycle of your documents and, unlike traditional document storage options or technology offerings that only provide a partial solution, we provide comprehensive solutions and the very best service that advance the way our 27,500 clients manage information.
