The Business Systems Analyst (BSA) will support critical Identity & Access Management (IAM) initiatives, with a focus on directory services including Oracle Unified Directory and Microsoft Active Directory / Entra ID. This role will partner closely with security, infrastructure, and application teams to drive requirements, improve identity processes, and support delivery of enterprise directory and access solutions. You will work with a senior, highly experienced team, requiring strong communication, organization, and facilitation skills.
Key Responsibilities
- Lead requirements gathering and facilitation sessions with business, security, and technical stakeholders
- Translate complex needs into clear, well-structured functional and technical documentation
- Support initiatives involving directory services, identity lifecycle management, and access controls
- Collaborate with engineering and infrastructure teams on Active Directory, Entra ID, and Oracle Unified Directory integrations and enhancements
- Create and maintain process flows, system diagrams, and architecture visuals (highly preferred)
- Utilize tools such as JIRA, ServiceNow, and Clarizen to manage requirements, workflows, and delivery tracking
- Partner with project managers to ensure timely and successful delivery of IAM initiatives
- Act as a liaison between senior stakeholders and technical teams, ensuring alignment and clarity
- Support audit, compliance, and regulatory requirements through thorough documentation and traceability
Required Qualifications/Skills
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 5+ years of experience as a Business Systems Analyst in financial services or a regulated environment
- Strong experience with Identity & Access Management (IAM) and directory services
- Hands-on or working knowledge of Oracle Unified Directory and Microsoft Active Directory / Entra ID
- Proven expertise in requirements facilitation, documentation, and stakeholder engagement
- Experience using JIRA, ServiceNow, and/or Clarizen
- Solid project management / project coordination experience
- Ability to step into a Project management role if required.
- Excellent written and verbal communication skills, with comfort engaging senior-level stakeholders
- Strong ability to create system diagrams, data flows, and architecture documentation (e.g., Visio, Figma)
- Experience with identity lifecycle processes (joiner/mover/leaver), group management, and access provisioning
- Understanding of security and regulatory frameworks (e.g., SOX, FFIEC)
- Experience working in Agile or Kanban delivery environments
About Techstra Solutions
Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: www.techstrasolutions.com
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What We Do
Techstra Solutions is a certified woman-owned consulting firm that provides strategy, technology and implementation support to large organizations undergoing digital and talent transformation. The rapid pace of technology innovation required to remain competitive, juxtaposed with the slow rate of change in many organizations, causes most to struggle. To be successful companies must drive new ways of working including the use of technology/analytics and new skillsets (hard/soft) deep into their culture so that they are able to rapidly and continuously react to change. They must also apply new approaches that empower their employees, ensuring its sustainability. At Techstra Solutions we focus on four key areas, otherwise known as the 4 A’s: Automation (Robotic Process Automation (RPA)/Intelligent Automation), Analytics (Reporting/Analytics/AI/ML), Application Modernization (Cloud, Mobility, etc), and Agile-based solutions (DevOps).
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