Business Systems Analyst

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

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Position Overview:As a Business Systems Analyst, you will be responsible for using knowledge of systems and business strategies to help maximize productivity and efficiency. Responsibilities will include analyzing systems and assisting with business administration activities for a variety of tools/applications. The primary responsibility for this role is to provide L2/L3 production support for DigiKey’s fulfillment and warehouse systems, including Manhattan WMOS 2018, WCS (Knapp). This role combines hands-on operational support, incident resolution, technical troubleshooting, and continuous improvement, ensuring system stability while proactively reducing technical debt and improving performance. Tasks will include, but are not limited to, system analysis, configuration and setup of assigned applications and supplementary programs, maintenance of configuration for applications, and testing upgrades as needed.
Location: Thief River Falls, MN
5 days on site depending on business needs; working hours are dependent and spread across warehouse working hours – 7am-4pm, 10am-7pm, 12pm-9pm CST

Responsibilities:

Production Support & Operations

• Provide L2/L3 support for fulfillment systems including WMOS, WCS, Integrations, shipping, and logistics platforms

• Own and resolve support tickets with a focus on root cause analysis and long-term fixes

• Monitor health system using dashboards, alerts, and logs to proactively identify and resolve issues

• Participate in on-call support rotation and incident management as needed

• Ensure SLA adherence and minimize operational disruptions

• Work with SRE to develop self-healing automation to detect and remediate common failure scenarios

Application & Technical Support

• Troubleshoot and resolve issues across:

• Manhattan WMOS 2018 and Knapp or Any other MHE systems

• .NET-based applications and services

• Integrations with upstream/downstream systems

• Analyze logs, database queries, interfaces, and batch processes to diagnose issues

• Collaborate with MSO, CSO, LOE, infrastructure, database, and integration teams to resolve complex incidents

Continuous Improvement & Technical Debt Reduction

• Identify recurring issues and propose permanent fixes

• Work on technical debt reduction, refactoring, and system optimization

• Improve monitoring, alerting, and support tooling

• Create and maintain runbooks, SOPs, and support documentation

Business & Systems Analysis

• Analyze current business processes and system behavior to identify improvement opportunities

• Make recommendations using critical thinking and cost-benefit analysis

• Partner with business and operations teams to align system behavior with operational needs

• Support minor enhancements, configuration changes, and defect fixes

Collaboration & Knowledge Management

• Participate in knowledge transfer and cross-training initiatives

• Mentor junior engineers and contribute to team skill development

• Support vendor transition and insourcing initiatives as needed

Required Knowledge, Skills and Experience

• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)

• Strong hands-on experience with Manhattan WMOS 2018 and Knapp

• Experience supporting warehouse management and fulfillment systems

• Strong troubleshooting and debugging skills in production environments

• Experience working with databases (SQL) and system integrations

• Familiarity with ITSM tools (ServiceNow, ADOS, or similar)

Preferred Qualifications

• Experience supporting high-volume warehouse or distribution environments

• Exposure to WCS (Warehouse Control Systems) and material handling integrations

• Experience with monitoring tools, dashboards, and alerting platforms

• Understanding of shipping, logistics, and fulfillment workflows

• Experience with Agile or DevOps support models

• Prior experience transitioning systems from vendor-supported to in-house teams

Physical Requirements:

• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse, and screen Administration knowledge in various tools (Preferred)
• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body

Compensation:

The base pay range for this position is:

$73,000

to

$100,000

Many factors influence the determination of base pay within a range, including the candidate’s work experience in related roles; the candidate’s knowledge, skills, capabilities, and performance; the relative pay of other DigiKey employees in similar roles; and the budget available for the position.

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Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or [email protected].

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