Business Systems Analyst - Salesforce

Job Summary

A Business System Analyst plays a pivotal role in aligning business needs with technology solutions. This professional collaborates with stakeholders to gather and document requirements, analyze business processes, and design systems that enhance operational efficiency and support strategic goals. The ideal candidate for this role should possess strong analytical, problem-solving, and communication skills, along with experience in business process modeling and data analysis tools. Attributes to support success in this role include familiarity with ERP systems, CRM software, and certifications in Business Analysis.

This is a hybrid position requiring at least three days in the office.

Responsibilities

• Perform set-ups/configuration of software, such as Salesforce CRM, ERP, PLM, WMS, and related software.
• Provide thought and knowledge leadership in various areas of the Business.
• Perform project management for business process improvement projects.
• Communicate project status regularly with project teams and end users.
• Perform application version updates, including the coordination and testing of updates from our corporate headquarters and external vendors.
• Develop and execute system testing; create use cases, develop, and execute test plans, and facilitate the user acceptance testing effort.
• Provide business systems technical support by:
  • Coordinating and developing user and technical support documentation.
  • Providing post-implementation process and technical support.
  • Working with external partners for support and problem resolution, as required.
  • Working with Infrastructure and Operational Solutions (IT-IOS) to design, implement and maintain solutions in support of our applications
• Coordinate efforts to ensure optimum system resources and capacity are available for efficient application operation and high availability.
• Coordinate activities and tasks with vendors and internal project teams.
• Work with both local and international cross-functional teams.
• Translate business needs into requirement documents and functional specifications.
• Assist in resolution of Level 2 incidents for application and systems support.
• Conveys information clearly in conversation and/or writing.
• Develops, maintains, and strengthens relationships with others inside or outside of the organization who can provide information, assistance, and support.
• Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it.
• Approaches a problem by using a logical, systematic, sequential approach.
• Delegates responsibilities and works with/coaches others to develop their capabilities. 

Qualifications

• Bachelor’s Degree in CIS/BIS and 5-years’ experience, or associate degree and 7-years’ experience, as   a Business Systems Analyst.
• Integrating and interfacing systems experience is required.
• Strong project management skills are required.
• Knowledge of relational database systems, as well as Oracle SQL and PL/SQL, is required.
• The ability to adjust quickly to rapidly changing priorities is required.
• Persuasive communication skills with the ability to work effectively at all levels in the company are
• Six Sigma / Lean experience is a plus.
• ITIL foundations certification, is preferred.
• The ability to manage projects across technical and functional disciplines is required.
• The ability to execute assigned project tasks within an established schedule is essential.

Essential Job Functions

• Must be able to look at a computer screen for extended periods of time (up to 4 hours)
• Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
• Must be able to lift 50 pounds
• Must be able to travel in vehicles (automobiles, trains & planes) for up to 10 hours
• Must comply with company dress code guidelines
• Must be able to travel to foreign countries
• Must be on-call 24x7, as required
• Regular and on-time attendance
• This is a hybrid position requiring at least three days in the office.

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, on-site gym access, health & wellbeing center, on-site café, walking trails, tuition assistance, and more!

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