Business Systems Analyst

About the Opportunity

Driscoll’s Information Services (IS) department is responsible for maintaining and developing digital services and solutions to support and enable the Driscoll’s business, growers and customers. Global IS operates in a rapid changing business environment that embarked on a significant digital transformation journey.
The Global Information Services (IS) function operates through a global structure and is organized in departments by IT expertise. This role is located at our corporate headquarters and serves the Americas region (USA, Canada, Mexico, and parts of South America).
The Business Engagement Team consists of Business System Analysts (BSAs) and Business Relationship Managers (BRMs) and are the key liaison between the business and the Global Information Services function. Together with our business partners, the BSA captures/documents business requirements, plans/facilitates end user testing, assists the project team with the successful delivery of software products/services, while ensuring the defined strategic business goals are met.

 Responsibilities

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Oversee business to system knowledge management, documentation, and assisting in overall system design from user interface to backend processes in both custom application development and software configuration projects.
• Business analysis processes mapping, including assorted requirements gathering methodologies, and creating user stories.
• Interact as IS contact with business unit partners to facilitate identification of process improvements, risk management, system design, testing and implementation of complex solutions.
• Lead and facilitate workshops and discussions to effectively gather requirements, analyze them against available capabilities, and achieve a detailed understanding of client objectives and desired outcomes.
• Responsible for interpreting and validating horizontal business strategies and operational needs into technology solutions that drive efficiency and process improvement.
• Provide business and technical leadership and work with the IS Project Team to ensure that projects progress on expected timelines and alert project team to risks and issues related to IT solutions.
• Identify and understand up/down-stream impacts of requests and accommodate for or mitigate risks accordingly.
• Lead the planning, support, and execution of user acceptance test cycles, including identifying and documenting all relevant business scenarios and test cases.
• Effectively prioritize and self-manage a multi-project workload in a fast-paced environment.
• Communicate effectively, both verbally and written, with business and technical teams
• Domestic and international travel required up to 10%.
• Represents Driscoll’s in an ethical and professional manner during all interactions with growers, co-workers, suppliers, customers, and the business community at large.

    Candidate Profile

• Requirements

• Bachelor’s degree in a Business Administration, Agribusiness, or Information Systems related field
• 5+ years of work experience
• Minimum 3 years of experience in a similar Business Systems Analyst role
• Experience with testing ERP, custom-built software solutions, and integrations between both
• Requires strong written, verbal, and people skills to convey both technical and non-technical concepts to a wide audience.
• Customer Service focused with strong facilitation skills.
• Requires excellent analytical and critical thinking skills. A comprehensive understanding of business processes and the ability to quickly learn new processes.
• Complete understanding of the full SDLC
• Basic level experience using SQL for querying and analyzing data.
• Ability to create high-quality User Stories based on business requirements.
• Experience with analyzing API’s.
• Strong experience with Microsoft product suite, including Visio, Excel, PowerPoint, Word, Teams and SharePoint required.
• Travel and after-hours support required.

• Preferred Qualifications

• Ability to define problems, collect data, establish facts, draw valid conclusions, and effectively present findings and recommendations to management.
• Experience in both in-house development solutions and implementation of vendor delivered applications preferred.
• Experience with custom web and mobile application development projects
• Intermediate level experience using SQL for querying and analyzing data.
• Expresses detail level business/systems analysis using As-Is Swimlane Diagrams, UML Use Case and other modeling standards.
• Works independently, with guidance only in complex situations
• Experience with configuring, implementing, and/or enhancing Oracle Fusion Cloud)
• Experience with Anaplan, ArcGIS, Tableau, data marts, and/or Blue Yonder Warehouse Management is a plus.
• Experience with JIRA or similar tool
• Certification in ECBA or CBAP, or a willingness to pursue certification.
• Bilingual English/Spanish communication skills preferred.
• A valid passport and the ability to travel internationally without restrictions.