The Business Systems Analyst serves as a key liaison between business stakeholders and Commercial and Marketing Technology teams. This role is responsible for understanding business needs, translating them into clear and actionable functional requirements, and supporting successful delivery across multiple high-priority initiatives.
The ideal candidate is an experienced professional with a full understanding of business analysis practices and a practical understanding of technology. They independently resolve a wide range of issues in creative ways, work effectively with stakeholders, solution architects, and delivery leads to bring clarity to complex and often ambiguous requirements, maintain alignment throughout delivery, and ensure completed solutions align to business and functional needs.
Key Responsibilities
- Partner with business stakeholders to understand objectives, processes, challenges, and priorities, then translate them into clear business and functional requirements.
- Develop functional requirements with business and technical teams so proposed solutions are aligned with business needs and practical for delivery.
- Develop process flows, mockups, wireframes, user stories, and acceptance criteria; review them with stakeholders and confirm alignment before development begins.
- Maintain and refine the backlog based on priorities established by business owners, and participate actively in sprint planning, backlog refinement, and project planning.
- Draft and maintain project plans; track progress, dependencies, and risks; and follow through with delivery teams to maintain accountability for timing and quality.
- Coordinate several enhancement requests concurrently, with consistent focus on high-priority and high-visibility business initiatives, exercising independent judgment on prioritization trade-offs.
- Perform functional validation to confirm delivered solutions meet approved requirements before business-led user acceptance testing.
- Provide stakeholder training and maintain clear communication between business teams and CMT resources throughout delivery.
- Support production issues through functional assessment and light troubleshooting, engaging delivery leads or developers when technical resolution is required.
- Provide informal guidance and knowledge-sharing to junior analysts and offshore delivery resources on requirements quality and process standards.
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent professional experience, with five or more years of relevant business systems analysis experience.
- Experience facilitating requirements workshops with business stakeholders, developers, solution architects, and delivery leads to clarify business needs, align on workflows, and resolve conflicting requirements.
- Ability to translate business needs into clear functional requirements, process flows, user stories, acceptance criteria, mockups, and test scenarios that are ready for development.
- Experience managing requirements traceability, scope changes, dependencies, and decisions throughout the Software Development Lifecycle.
- Ability to identify and document relevant non-functional requirements, including security, privacy, performance, accessibility, and supportability.
- Experience performing functional validation, supporting business-led user acceptance testing, and assisting with production issue analysis and light troubleshooting in partnership with technical teams.
- Experience with Microsoft Dynamics 365 Customer Engagement (CRM) is preferred. Experience with Salesforce or another comparable CRM platform is also acceptable.
- Experience supporting authenticated customer or partner portals and account-based experiences that bring together CRM, web, product, entitlement, and support data from multiple systems.
- Working knowledge of system integrations, authentication, data flows, APIs, and application architecture sufficient to develop effective requirements and collaborate with technical teams. Familiarity with custom development and API implementation is a plus, but hands-on development is not required.
- Experience with Agile delivery, project and requirements management tools such as Asana or Jira, process-mapping tools, mockup or wireframing tools, and collaboration with development teams using GitHub.
- Strong ownership, communication, facilitation, analytical thinking, and attention to detail, with the confidence to challenge assumptions constructively, navigate ambiguity, and drive issues toward resolution.
- Experience using AI-enabled tools to support and accelerate business systems analysis activities is a plus.
- Project Management Professional (PMP) certification is a plus.
Work Arrangement
This individual-contributor role reports to the Manager of Commercial and Marketing Technology. The position is based in Everett, Washington, with onsite work according to Fluke work policy.
About UsFortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About the TeamSkills Required
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent professional experience
- Five or more years of relevant business systems analysis experience
- Experience facilitating requirements workshops with business stakeholders, developers, solution architects, and delivery leads
- Ability to translate business needs into functional requirements, process flows, user stories, acceptance criteria, mockups, and test scenarios
- Experience managing requirements traceability, scope changes, dependencies, and decisions throughout the Software Development Lifecycle
- Experience documenting non-functional requirements, including security, privacy, performance, accessibility, and supportability
- Experience performing functional validation and supporting business-led user acceptance testing
- Experience assisting with production issue analysis and light troubleshooting
- Experience supporting authenticated customer or partner portals and account-based experiences integrating CRM, web, product, entitlement, and support data
- Working knowledge of system integrations, authentication, data flows, APIs, and application architecture
- Experience with Agile delivery and project or requirements management tools such as Asana or Jira
- Experience with process-mapping tools, mockup or wireframing tools, and GitHub collaboration
- Strong ownership, communication, facilitation, analytical thinking, and attention to detail
- Experience with Microsoft Dynamics 365 Customer Engagement or Salesforce or another comparable CRM platform
- Familiarity with custom development and API implementation
- Experience using AI-enabled tools to support business systems analysis
- Project Management Professional certification
Fortive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortive and has not been reviewed or approved by Fortive.
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Parental & Family Support — Parental leave is fully paid for 12 weeks for all parents, with fertility coverage via Progyny and generous adoption/surrogacy support. Backup child and adult care plus inclusive eligibility extend support across diverse family structures.
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Healthcare Strength — Multiple PPO and HSA medical options include telemedicine and second-opinion services, alongside robust mental-health access through Spring Health with no‑cost therapy sessions. The breadth of medical and behavioral health resources is highlighted as a strength.
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Retirement Support — The 401(k) provides a competitive employer match each pay period, with an additional company retirement contribution after one year of service. Financial wellness tools and an employee stock purchase plan further bolster long‑term savings.
Fortive Insights
What We Do
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.
