About ENSEK
ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale.
We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture.
ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us.
About the roleAs a Business Systems Analyst you will play a key part in enabling colleagues to work effectively by supporting the secure and efficient use of our systems. You will be responsible for managing and improving access and permission processes, maintaining accurate and well-documented records, and contributing to initiatives that enhance system efficiency, security, and overall ways of working. The role requires a proactive approach to understanding system usage, challenging existing processes, and supporting business objectives through continuous improvement.
Support Joiner, Mover, and Leaver processes across the organisation while identifying and suggesting opportunities for process improvement
Overseeing and ensuring the proper implementation and maintenance of Role-Based Access Control
Contributing to the evaluation and selection of optimal tools and systems to ensure efficiency and effectiveness
Providing internal support for tool and system issues through tickets, ensuring excellent customer service
Creating, regularly reviewing, and maintaining documentation to ensure accuracy and relevance
Efficiently managing and completing assigned tasks and objectives to meet deadlines and performance standards
Actively engaging with internal stakeholders to gather and respond to their requirements effectively
Enhancing the experience of clients, colleagues, and stakeholders by practicing and promoting ENSEK’s values
Effectively organise and manage a clear workload to achieve goals
Eager to learn new skills and techniques in process and technical support
Skilled at creating and mapping Standard Operating Procedures for knowledge sharing
Ability to respond promptly to urgent tasks and issues
Demonstrates discretion and handles confidential information with sensitivity
Strong stakeholder management and communication skills
A customer service-oriented attitude when addressing colleague issues
Comfortable working independently and collaboratively in a team
Committed to taking pride in work and striving for excellence
Experience with administering various systems and tools (advantageous but not essential)
Understanding of Role-Based Access Control and the Principle of Least Privilege (advantageous but not essential)
25 days’ holiday + bank holidays
Option to buy or sell 5 extra annual leave days per year
Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym)
Pension with 5% matched contribution
Regular team‑wide and company‑wide events
2 volunteering days per year to give back
Remote‑first working environment with offices in London and Nottingham
Skills Required
- Ability to organize and manage workload effectively to achieve goals
- Willingness to learn new process and technical support skills
- Ability to create and map Standard Operating Procedures
- Ability to respond promptly to urgent tasks and issues
- Ability to handle confidential information with discretion and sensitivity
- Strong stakeholder management and communication skills
- Customer service-oriented approach to resolving colleague issues
- Ability to work independently and collaboratively
- Commitment to quality and continuous improvement
- Experience administering various systems and tools
- Understanding of Role-Based Access Control and the Principle of Least Privilege
What We Do
ENSEK provides an award winning EnTech platform that enables the digital transformation of the world's leading energy suppliers. Using our proven integrated platform and operating model, suppliers can reduce cost to serve, improve the customer and agent experience, and deliver the innovative products and services needed to achieve net zero.
