Responsible for the identification of business needs and solving problems by supporting the implementation of IT solutions that reflect the necessary functionality to address business goals and objectives. Also works as a mentor or advisor to other Business Systems Analysts.
Duties and Responsibilities:
Partners with the Business Application Owners (BAOs) and IT staff to identify, specify, develop, and implement technology solutions and applications that address specific business requirements.
Is able to facilitate the following Business Systems Analysis activities with no supervision. Works with the Business Application Owners (BAOs) to create detailed requirements related to system issues and change requests:
Business Analysis Planning and Monitoring:
Approach planning
Stakeholder Analysis
Activity planning
Communication standards
Requirements management process and performance
Requirements Elicitation activities:
Elicitation preparation
Elicitation activities
Document elicitation results
Confirm elicitation results
Requirements Management and Communication:
Manage solution scope and requirements (approvals, changes, conflicts)
Requirements traceability
Requirements package
Requirements communication
Enterprise Analysis:
Assess capability gaps
Determine solution approach
Define solution scope
Requirements Analysis:
Prioritize requirements
Organize requirements
Specify and model requirements
Define assumptions and constraints
Verify requirements
Validate requirements
Solution Assessment and Validation:
Assess Proposed Solution
Allocate Requirements
Define Transition Requirements
Validate Solution
Evaluate Solution Performance
Minimal feedback is necessary to complete requirements, regardless of complexity.
Work product is fully acceptable and routinely achieved without supervision or feedback.
Is able to apply skills to systems or processes where there is no previous experience.
Complex situations are dealt with using experience and intuition, with an understanding of the big picture and how the individual actions fit within.
There is the ability to resolve complex issues, determining priority of issues, and capability to see alternative courses of action while taking full responsibility for own work and decisions.
Knows when work product is off track and is able to self-correct.
Uses business and technical knowledge to participate in the re-engineering of business operations to improve business results, reduce expenses, and improve workflow.
Able to evaluate/challenge vendor expenses to determine if the return on investment exceeds the cost of the project.
Will maintain responsibility for facilitating partnerships with both Systems & Development and Quality Assurance to ensure that customer requirements are translated to design specifications and address any ambiguities in functional requirements to support appropriate testing efforts.
May support in the preparation of Cost Benefit Analysis to assist management in the decision-making process regarding system changes.
Supports a team-oriented working environment that promotes open discussion on important issues, a high level of personal commitment and accountability to the business, and a continued focus on quality and customer service.
All other duties as assigned.
Required Knowledge, Skills, Abilities and/or Related Experience
Bachelor’s degree in business or information technology, or similar work experience required.
Minimum of 5 years working experience as a Business Systems Analyst.
Thorough understanding of the BABOK© Guide (Business Analysis Body of Knowledge) and its applicability to the position.
Certificate in Competency in Business Analysis (CCBA) or Certified Business Analyst Professional (CBAP) designation.
Excellent knowledge of RSL products and systems. Insurance experience in operational area preferred.
Strong verbal, written, interpersonal, and consultative communication skills.
Analytical thinking and problem-solving.
Must be results-oriented, with attention to detail, and committed to a high level of accuracy with the ability to multi-task.
Must possess strong organizational skills and the flexibility to manage changing business priorities.
Able to learn new skills and apply them in a thorough and thoughtful manner.
Familiar with various programming languages as well as relational or object-oriented database design.
Knowledge of the full software development lifecycle (SDLC).
Ability to analyze and understand complex workflows and processes, and to develop innovative approaches to improve processes.
Ability to communicate technical ideas in non-technical language to the Business Application Owners (BAOs).
Ability to define and prioritize product requirements and work with technical teams.
Ability to present ideas and information in group settings.
Capability to evaluate existing system capabilities and to articulate its strengths and weaknesses.
Able to work with various Microsoft Office programs such as Excel, Word, Access, Project Manager, PowerPoint, and Visio.
Ability to Travel: Up to 10%
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
#LI-Remote #LI-MR2
Top Skills
What We Do
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions.
Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work.
We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care.
We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance.
We offer a seamless member experience customized to each individual’s need
and event.
We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience.
We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world.
In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world
