Position Overview
We are seeking a skilled Business Analyst with 6-7 years of experience in Work Case Management, specifically with Pega or equivalent enterprise tools. The ideal candidate will play a crucial role in analyzing business needs, facilitating communication between stakeholders, and driving the successful implementation of case management solutions.
Key Responsibilities
- Requirements Gathering: Collaborate with stakeholders to gather, document, and analyze business requirements, translating them into functional specifications.
- Process Mapping: Analyze and document current business processes and workflows, identifying areas for improvement and optimization using Work Case Management tools.
- Solution Design: Work closely with technical teams to design and implement solutions that meet business requirements and enhance operational efficiency.
- Testing and Validation: Develop test plans and conduct user acceptance testing (UAT) to ensure that solutions meet business needs and quality standards.
- Stakeholder Communication: Facilitate communication between business units and technical teams, ensuring alignment on project objectives and deliverables.
- Training and Support: Provide training and support to end-users on new systems and processes, ensuring smooth adoption and usage of Work Case Management tools.
- Continuous Improvement: Stay updated on industry best practices and emerging trends in Work Case Management, recommending improvements to existing processes and tools.
Qualifications
- Experience: 6-7 years of experience as a Business Analyst, with a focus on Work Case Management using Pega or similar enterprise tools.
- Education: Bachelor’s degree in business administration, Information Technology, MBA IT/CS or a related field.
- Technical Skills: Proficient in Pega or equivalent case management systems like Appian, IBM Case Manager, ServiceNow or SFDC Cloud; familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate complex requirements into clear and actionable deliverables.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with various stakeholders.
- Certifications: Relevant certifications in Business Analysis, Pega, or project management (e.g., CBAP, Pega Certified Business Analyst) are a plus.
Compensation, Benefits and Duration
Minimum Compensation: USD 34,000
Maximum Compensation: USD 119,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is also available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Skills Required
- 6-7 years experience as a Business Analyst with focus on Work Case Management (Pega or similar enterprise tools).
- Bachelor's degree in Business Administration, Information Technology, MBA IT/CS, or related field.
- Proficiency in Pega or equivalent case management systems such as Appian, IBM Case Manager, ServiceNow, or SFDC Cloud.
- Familiarity with Agile methodologies and related tools (e.g., JIRA, Confluence).
- Strong analytical and problem-solving skills to translate complex requirements into actionable deliverables.
- Excellent verbal and written communication skills for effective stakeholder interaction.
- Relevant certifications in Business Analysis, Pega, or project management (e.g., CBAP, Pega Certified Business Analyst) are a plus.
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
