Business Systems Analyst, Intermediate

Ingram Content Group (ICG) is currently recruiting for an Intermediate Business Systems Analyst, join our team in LaVergne, TN. (Nashville, TN). This person will participate with book industry global business owners and publishers, clients and retailers and international printers regarding projects, integrations or support issues. Lightning Source, part of Ingram Content Group, is a well-established print-on-demand (POD) and distribution service primarily for books. It helps publishers, both large and small, to print books only when there is demand, thus avoiding the costs and risks associated with maintaining large inventories. This model makes it easier for authors and publishers to handle smaller print runs, maintain control over their costs, and keep older or less popular titles available without warehousing.

Want to help explore and build new ways to deliver content to the world? 

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.   

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! 

The ideal candidate will have the following minimum qualifications:

• Bachelor’s degree in Business, Computing, Digital Media or related field or directly related year for year experience
• 3+ years’ experience in a Business Analyst role
• 1+ year of advanced Microsoft Excel experience to include data manipulation/design, charts, formulas, and pivot tables

We have a preference for:

• Knowledge of SQL
• Knowledge of book industry standards: ONIX, Thema, BIC and BISG Catalog standards
• Experience with Customer integration and/or project management

The Business Systems Analyst’s key responsibilities are:

• Analyses and evaluates existing or proposed business systems and processes to identify and implement improvements and opportunities.
• Translate business requirements into technical requirements including scope definition, detail and process flows for use by the development team.
• Creates user stories/use cases, process & data flows and scenarios to clearly communicate a set of functional requirements.
• Writes functional specifications using a variety of tools including word processing, spreadsheets, and drawings.
• Collaborates closely with developers to implement requirements.
• Assists with developing QA test plans for accuracy and completeness.
• Performs gap analysis of assigned functional specs, prototype and pre-production systems.
• Insure a smooth implementation of functionality into the production site.
• Research, analyses documents and resolves intermediate level related internal and external issues with customers.
• Trains other IT associates for secondary application support, as well as business unit associates for primary customer support.
• Maintains current knowledge of customer needs, strategies and acts as liaison between users, stakeholders, and development staff.
• Creates and maintains issue logs, meeting minutes, meeting schedules, project summaries and updates.

Hiring Salary Range: $72,895 - $92,168 This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish