Business Systems Analyst III Vertex Products

Job Description:

This position acts as a skilled functional representative from business process and system usage perspective. Works closely with the management team and collaborates on data and system solutions and enhancements.  Leverages knowledge of the market, applications, and customers to drive the proper business system test coverage and application training throughout Product Engineering.   Understands and appreciates the value delivered by our products and ensures System test coverage of this value to reduce quality concerns.  Develops an intentional process and practice working with our CSE partners to automate System tests as well as maintain cases that should be fed from development teams to maintain and keep current the System Test Suite.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

:

• Ability to articulate application capabilities and define key business scenarios for E2E System Test Suite to ensure proper cover of key features; specifically with Vertex product (end to end processes). 
• Works with personnel to evaluate and improve processes related to managing and processing client data.

• Provides first level support in researching and addressing issues associated with data management business processes, tools and applications.

• Acts as a skilled representative of business processes and system usage.

• Analyzes current business processes and makes recommendations to ensure the business unit is optimizing tools and applications to ensure data integrity and system efficiencies.

• Develops test scenarios and completes thorough testing of changes/enhancements.

• Develops and maintains well defined, clearly written functional documentation and training materials. Effectively trains end users on new processes/functionality as required, including new employees.

• Develops and maintains well defined, clearly written functional documentation and training materials. Effectively trains end users on new processes/functionality as required, including new employees.

• Develops, tests and maintains/troubleshoots reports to meet business information needs, following prescribed methodologies and processes.

• Assist and guide process owners in the assessment of processes for improvement and standardization opportunities.

• Continuously develop skills utilizing industry best practices for test coverage and quality

• Occasional travel required.

• Participate in other projects or duties.

SUPERVISORY RESPONSIBILITIES:

• N/A

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong data processing/management skills

• Strong analysis, documentation and troubleshooting skills

• Penchant for learning new technology

• Effective verbal and written communication skills

• Strong teamwork skills

• Strong attention to detail and proven ability to consistently meet deadlines

• Demonstrated experiences with MS office applications is essential

• Ability to handle sensitive and confidential data

• Ability to track and manage multiple topics concurrently

• Ability to self-manage time and tasks/requests

• Ability to work mandatory overtime will be required when needed.

• Ability to listen and understand information and communicate the same.

• Must possess good organizational skills.

• Must be results oriented, customer focused, and exhibit good interpersonal skills.

• Proficiency in Microsoft office packages.

• Sufficient knowledge of business communications, including telephone, voicemail, and e-mail and operations of office machines, such as photocopier, scanner, and fax.

• Able to lift twenty-five pounds

EDUCATION AND TRAINING:

• Bachelor’s Degree business or technical discipline or equivalent work experience required.

• Six (6) years plus of experience working with end users and business-area process leaders to develop requirements for new and enhanced functionality required

• Experience with end users within a functional area required

• Experience using SQL-based or other RDBMS reporting tools to extract and present data from ERP/CRM or similar business applications, including identifying key data elements and their interrelationships preferred

• Or equivalent combination of education and/or experience with Service Now service desk software is a plus

Other Qualifications

The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.

• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.

• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.

• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.

• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.