Business Systems Analyst II

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

The Business Systems Analyst II will be responsible for but not limited to supporting all hardware and software issues. Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes, provide one-on-one end-user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow-up support and closure, as well as educating the customer/user on system capabilities, and perform other related work as assigned. 

• Learn and support all company-specific software solutions. 
• Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment. 
• Acts as a technical resource in assisting users to resolve problems with all Kenco systems. 
• Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis. 
• Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users 
• Maintain record of daily data communication transactions, problems and action taken, and installation activities within the Kenco specified ticketing database. 
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. 
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support. 
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. 
• Documents procedures and solutions for help desk issues. 
• Answering both technical and non-technical questions for users. 
• Making recommendations on areas of process improvement. 
• Assists with Reporting solution, providing analytical queries and tools for operational management as needed. 
• Assists in supporting site intranet. 
• Performs basic computer and RF repairs and work station integration. 

• Bachelor’s Degree in Computer Science or related field or equivalent experience in a technology-related field. 
• Beginning to moderate SQL skillset.  Experience with DB2 SQL, and MySQL preferred. 
• Experience with PHP and HTML is helpful but not required. 

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization. 
• Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects. 
• Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers. 
• Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders. 
• Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy.  

• This position is expected to travel approximately ​25% or less​. 
• A passport is not required, but recommended.​ 

• For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
• The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
• Per company policy, all internal job postings expire 14 days from the date they are posted.

Benefits offered:
 

• Medical insurance including HSA, HRA and FSA accounts

• Supplemental insurance including critical illness, hospital indemnity, accidental injury

• Dental Insurance

• Vision Insurance

• Basic Life and Supplemental Life

• Short Term and Long Term Disability

• Paid Parental Leave

• 401(k)

• Paid Time Off approximately 2  weeks (accrual begins on Day 1 of employment)

• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.
 
Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.
https://www.eeoc.gov/poster
For California residents please enter or copy/paste the address below into your address bar

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.
https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/