Business Systems Analyst II or III

Our Business Analysts identify and analyze business needs, gather requirements, and define scope and objectives for applications integrated with business processes/data and IT infrastructure.

This role offers flexible hybrid location of onsite Meridian Idaho campus, and work-from-home. Position sits within the IT/Benefits Configuration team and will report to one of our IT Managers, while interacting with various Blue Cross of Idaho departments.

Required Education: Bachelor’s Degree in Technical Subject area or related field; OR equivalent work experience (Two years’ relevant work experience equals one year of college)

Required Experience: 3-5/+ years' as Business Analyst or related experience such as data reporting, configuration, IT system analysis and/or system administration within healthcare/health insurance. Skills should also span:

• Knowledge of gathering and documenting business/IT requirements, process mapping methodologies, and project management

• Teamwork & communication - may also lead cross-functional project teams

• Analytical skills such as problem solving, process improvement

• Presentation, facilitation, and written, verbal, and interpersonal skills to help influence results and outcomes, connect with both technical and business teams, and engage with internal/external customers

• Ability to be a self-starter, while balancing multiple tasks and meeting benchmarks

• Analyze business operations, business development, and assist with development of process and system specifications

• Ability to represent the department on committees and hold decision authority

• Familiarity with Facets, Tableau and ServiceNow; depth of experience on queries and tables within SQL

Ideally our BA has:

• Bachelor’s Degree and/or relevant certs (business, IT, or health related field)

• Healthcare/Insurance experience to include configuration, product/claims/benefits administration

• Experience coordinating with IT on software development projects: ability to work at a technical level in most phases of systems analysis while considering the business implications of the data management and/or application of technology to the current and future business environment. Develop detailed selection criteria based on identified IT product requirements.

• Salesforce and/or CRM experience

• Experience in Agile and/or Waterfall delivery methodologies

Your day may look like:

• Recommending solutions or improvements to business processes.

• Researching business requirements, develop detailed specifications, and validate the solutions with business partners.

• Communicating needs to the development team by translating business requirements.

• With IT support, assist in the development of tools, applications, reports, and analytics to enable strategic programs and metrics for the Enrollment & Billing department.

• Troubleshooting technical issues and work through a resolution (root cause analysis).

• Planning and executing business user acceptance testing and related test activities.

As of the date of this posting, a good faith estimate of the current pay range is: $71,708 - $127,114 (Analyst II and/or III). The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, internal equity, geography, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.

We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.