Our Technology team is looking for an IT Service Management (ITSM) Business Systems Analyst with some experience with ServiceNow and other skills listed below to join our ITSM team.
You will work with 2 others in support of the ITSM function in the 9th district. In your role, you will interact regularly with Desktop Support, along with both internal district and system stakeholders.
As a Business Systems Analyst you will provide day-to-day configuration, change and asset management functions along with overall support in managing the ITSM operation of the Federal Reserve’s Ninth District.
This is not a remote position and requires a regular on-site presence.
This is not a remote position and requires a regular on-site presence.
Responsibilities at the BSA I level:
Assist in formulating and defining computer systems scope and objectives through research and analysis of the department business systems and industry requirements.
Analyze business and user needs, documents requirements, and assist in revising existing systems and software as necessary to support the business environment.
Provide basic technical or production support and conducts routine maintenance and installation of software programs, computer systems and/or enhancements.
Assist in planning, coordinating and conducting related software, system and end-user testing.
Troubleshoot basic technical problems and issues.
Respond to requests for information including developing basic ad-hoc reports and queries in databases and/or management information systems.
Provide analytic support to department management for business planning and decision-making.
Assist with developing and revising procedures, defining processes, and delivering training to users.
May serve as liaison to Technology Division and programming staff.
Stay current in technology best practices, demonstrate initiative, accountability and collaboration.
Required qualifications for BSA I
Bachelor’s degree or equivalent combination of higher education and/or relevant work experience OR
Associate degree and 2 years of relevant work experience.
Desired: Current or recent relevant experience in the Federal Reserve Bank System.
Ability to take initiative and accountability in completing tasks.
Capability to identify and resolve technical problems efficiently and in a timely manner.
Ability to manage and prioritize tasks as requested or based on critical needs.
Additional Information:
Starting salary will be between $56,300.00 up to $70,375.00
Full Salary Range for Business Systems Analyst I job profile: $56,300- $70,375- $84,500 Annual.
Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
Comprehensive healthcare options (Medical, Dental, and Vision)
401(k) match, and a fully funded pension plan
Paid time off and holidays
Free public transportation passes
Annual educational assistance
On-site fitness facility
Professional development programs, training, and conferences
And more…
The Minneapolis Fed is committed to fostering an environment where all employees are respected and valued. We provide equal employment opportunity to all persons, and we work together to pursue an economy that works for all of us.
Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)NoJob CategoryInformation Technology Family Group, Operations Family GroupWork ShiftFirst (United States of America)The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
Privacy Notice
Top Skills
What We Do
This page is dedicated to Federal Reserve System career and employment related information only. Comments not pertaining to Fed recruiting will be removed.
The Fed - Make a world of difference in the global economy
OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.
OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.
Why Our People Choose Us:
Our reputation precedes us
There will always be room for personal growth
Our people are first
You’ll find the right balance
Your responsibilities will be meaningful
We hope that you will be our future colleague.
Find your preferred locations around the United States and explore the breadth of opportunity available at the Federal Reserve.
Atlanta https://www.frbatlanta.org/
Boston http://www.bostonfed.org/
Chicago https://www.chicagofed.org/
Cleveland https://www.clevelandfed.org/
Dallas http://dallasfed.org/
Kansas City https://www.kansascityfed.org/
Minneapolis https://www.minneapolisfed.org/
New York http://www.newyorkfed.org/
Philadelphia https://www.philadelphiafed.org/
Richmond https://www.richmondfed.org/
San Francisco http://www.frbsf.org/
St. Louis https://www.stlouisfed.org/
Board http://www.federalreserve.gov/
