SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly.
The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner.
We have over 200 talented employees working both on-site and remote/hybrid at locations:
- Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang
- Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi
SmartDev is building a dedicated Creatio practice to deliver enterprise CRM programmes for banks and other regulated institutions. We are hiring systems analysts who will work as no-code configurators - and we fund your Creatio Academy certification to get you there.
This is not a role where you write a specification and hand it to a developer. You build the working system yourself, inside the platform: sections and objects, reference data, business processes in the BPMN designer, dynamic cases, Freedom UI screens, access rights and dashboards. You demo what you built to the client directly. On a low-code programme, analysts deliver the majority of the functionality, and the development team is reserved for the problems that genuinely need code.
- Configure sections, objects, reference data and the product catalogue for retail, corporate, Islamic and private banking business lines.
- Design and build end-to-end business processes in the BPMN designer, plus dynamic case flows for leads, referrals and opportunities.
- Build Freedom UI screens, forms, dashboards and reports that relationship managers actually want to use.
- Configure roles, organizational structure, record- and field-level access rights - a first-class discipline in a banking context, not a checkbox.
- Take part in fit-gap workshops: capture requirements from business SMEs, translate them into use cases, and flag where the product already solves the problem.
- Build proof-of-concept screens and demos for client gates and presales.
- Write and maintain the configuration documentation, and support SIT and UAT on what you built.
- Work with the solution architect and developers on the boundary between configuration and custom development.
- 3–5 years as a systems or business analyst on enterprise system implementations (CRM, ERP, BPM, ECM). Implementation experience specifically — not support, not data analytics.
- BPMN at design level, not reading level. You can model an end-to-end process with gateways, parallel branches, timers and escalation — and explain why you modelled it that way.
- Relational data modelling fundamentals: tables, one-to-many and many-to-many relationships, lookups, normalisation.
- Hands-on configuration experience on any low-code, CRM or BPM platform (Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C or similar)
- Experience configuring role models and access rights.
- Direct client-facing experience: running workshops, demoing your work, capturing and confirming requirements.
- Technical literacy without needing to be a developer: you can read a SQL query, understand REST APIs and JSON, and check a log.
- English at B2 or above
Nice to have
- Creatio experience or Creatio Academy certification.
- Banking or financial services domain knowledge.
- Experience at a systems integrator delivering to corporate clients.
- QA background on implementation projects — process knowledge from the testing side transfers well.
- UX sensibility for business applications: you care whether the screen you built is usable, not just complete.
- Bilingual or RTL interface experience.
What we offer
- Fully funded Creatio Academy certification (No-Code Analyst, plus Freedom UI and mobile workshops)
- A founding seat in a new practice: you help set how it works rather than inherit someone else's standards.
- An international enterprise banking programme as your first project, with direct client exposure from the start.
- A clear growth path — no-code configurator to senior analyst to low-code solution architect — with the certification track to support it.
- Competitive compensation, hybrid working, and a senior engineering organisation with regulated-industry delivery credentials (SOC 2 Type II, ISO 27001, PCI-DSS).
Benefits
- International working environment with AI-driven strategic direction.
- 20 days of annual leave – Hybrid working mode.
- Premium healthcare package with PVI and comprehensive annual health check-ups
- Competitive salary & 13th salary bonus
- Lunch allowance to fuel your productivity.
- Engaging company culture with fun activities
- Global collaboration – Work with both Vietnamese and international colleagues.
Skills Required
- 3-5 years of experience as a systems or business analyst on enterprise system implementations
- BPMN design experience, including gateways, parallel branches, timers, and escalations
- Relational data modeling fundamentals, including tables, relationships, lookups, and normalization
- Hands-on configuration experience with a low-code, CRM, or BPM platform
- Experience configuring role models and access rights
- Direct client-facing experience running workshops, demonstrating work, and confirming requirements
- Technical literacy sufficient to read SQL, understand REST APIs and JSON, and check logs
- English proficiency at B2 level or above
- Creatio experience or Creatio Academy certification
- Banking or financial services domain knowledge
- Systems integrator experience delivering to corporate clients
- QA background on implementation projects
- UX sensibility for business applications
- Bilingual or RTL interface experience
What We Do
Founded in 1990, Verysell Group is a renowned global software development company, headquartered in Switzerland. We offer various services from staff augmentation to building bespoke software solutions for industries such as Fintech, Payment tech & InsurTech. Central to our business is the offshore development center (ODC) SmartDev LLC in Vietnam where we develop software for external customers and our in-house products such as VeryPay - a mobile money payment platform. Our offices are located in 8 cities on 4 continents. This allows us to cater to a diverse clientele, including start-ups, scale-ups, and large global enterprises. Our family of brands SmartDev, VeryPay, Smart81 & VeryPlay Studio helps us focus on specific market segments and client types. SmartDev is a broad base outsourcing partner for enterprise clients worldwide. Recognized as the Winner of SME100® Fast Moving Companies, SmartDev specializes in building FinTech apps, insurance software, and more. Smart81 is a subsidiary of SmartDev and is instrumental in accelerating growth for start-ups and scale-ups by advising, collaborating, and crafting enterprise-level technology through our offices in California, Singapore, and London – the world's leading centers of startup economy. VeryPay is a mobile payments technology provider offering technology solutions for African mobile network operators, while VeryPlay Studio serves as a full-cycle game developer, merging Switzerland's quality standards with Asia's production expertise. The Applied AI Lab, another innovative extension of the Verysell Group, showcases our commitment to AI revolution by providing high-level consulting services, aiming to integrate AI functionalities in business, thereby enhancing productivity and expanding product offerings. AI Lab is also an in-house center of excellence in this field with a mandate for AI transformation.
