Business Systems Analyst - Consumer Systems

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between the line of business and the Information Technology (IT) department. 

Primary Responsibilities

• Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
• Analyzes and evaluates existing or proposed systems and devises computer programs, systems, and related procedures to process data
• Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
• Prepares program specifications and diagrams and develops coding logic flowcharts
• Encodes, tests, debugs, and installs the operating programs and procedures in coordination with computer operations and user departments
• Reviews progress and evaluates results
• Reports inconsistencies to the attention of management and suggest problem resolutions and business process improvements
• Certain business groups may require on call support rotation after hours and/or weekends

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

•  High School Diploma or GED and seven (7) years of related experience
• Or Bachelor's degree and three (3) years of related experience 

Preferences

• Banking or financial services industry experience
• Experience providing application support to include troubleshooting
• Experience with business intelligence tools
• Familiarity with agile and/or waterfall methodologies

Skills and Competencies

• Ability to plan, schedule and execute multiple concurrent activities
• Ability to work in a team environment
• Actively demonstrates a complex working knowledge of systems and software development concepts, practices, and procedures
• Ability to research, analyze data, and derive facts
• Excellent communication and customer service skills
• Excellent organizational and analytical skills
• Knowledge of applicable testing tools
• Problem solving and priority management skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

Additional Job Description

This position may support the RegionsConnects Application Support Team, providing operational and technical support for a critical customer-facing banking platform. The associate will serve as a key liaison between business partners, end users, and technology teams to ensure application stability, timely issue resolution, and an exceptional user experience.

Additional Responsibilities may include:

• Providing application support and troubleshooting assistance for RegionsConnects users across the organization.
• Investigating production issues, analyzing data, and coordinating resolution efforts with technology and business partners.
• Performing production validation activities following system implementations, maintenance events, and releases, including occasional after-hours and weekend support.
• Monitoring application performance and identifying trends, risks, or recurring issues that may impact users or operational processes.
• Conducting research and analysis to determine root causes of incidents and recommending process or system improvements.
• Supporting testing activities, user acceptance testing, and implementation efforts for system enhancements and projects.
• Developing and maintaining operational procedures, support documentation, and reporting related to application health and performance.
• Partnering with business stakeholders to understand operational needs and translate them into effective technology solutions.
• Managing multiple priorities in a fast-paced environment while maintaining strong attention to detail and customer service standards.

Candidates should be comfortable participating in occasional after-hours support activities, production validations, and critical incident resolution efforts when needed.

This role offers the opportunity to develop deep expertise in the RegionsConnects platform while partnering across multiple business and technology teams to support a key strategic service for the bank.

Additional Preferences

• The ideal candidate will possess strong analytical and problem-solving skills, experience supporting business-critical applications, and the ability to communicate effectively with both technical and non-technical audiences.
• Banking, financial services, production support, SQL/data analysis, and incident management experience are highly desirable.

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full-time basis.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.