The Role
Supports enterprise application operations and maintenance by coordinating agile activities, facilitating ceremonies, refining backlogs, translating business needs into requirements and user stories, and monitoring service delivery. Provides reporting, metrics, governance documentation, stakeholder coordination, and project execution support. Participates in acceptance testing, UAT, regression validation, requirements clarification, and defect triage while aligning application enhancements with portfolio goals and technology roadmaps.
Summary Generated by Built In
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
The work:
We are seeking a Business Analyst to support a custom application development team that does system enhancements and production supporting, coordinating agile activities, refining backlogs, and ensuring system requirements are clearly defined and understood across the team. This role will help plan and lead agile ceremonies, translate business and technical needs into actionable work items, and provide reporting and analysis that guide continuous improvement. The Business Analyst will work closely with product owners, developers, and mission stakeholders to maintain system stability, support incremental enhancements, and ensure O&M efforts remain aligned with portfolio goals and user needs.
Key Responsibilities:
- Support the management and oversight of Operations & Maintenance (O&M) activities within a large enterprise applications services unit, ensuring continuity of service and timely issue resolution.
- Lead planning activities and facilitate agile ceremonies for ongoing O&M work, helping teams maintain cadence and clarity across sprints.
- Provide reporting, performance metrics, and analysis for O&M activities to support broader program visibility and decision‑making.
- Ensure O&M application objectives remain aligned with portfolio‑level goals and long‑term technology roadmaps.
- Monitor application performance and service delivery, ensuring adherence to service level agreements and proactively managing scope and priorities.
- Support the creation and documentation of technical standards, governance practices, and development guidelines to promote consistency, security, and compliance.
- Develop system specifications and contribute to project management and communication artifacts that support planning and execution.
- Translate business and system requirements into clear, actionable design specifications for development teams.
- Support project‑level execution through issue tracking, stakeholder coordination, and status reporting.
- Testing activities to include the following:
- Participate in acceptance testing activities by reviewing test scenarios and validating that test coverage aligns with documented business and system requirements
- Assist in validating functionality during UAT or O&M-related regression checks by confirming that implemented changes meet user expectations and acceptance criteria.
- Collaborate with other testers and developers to clarify requirements, resolve ambiguities, and ensure test cases reflect intended business rules.
- Support defect triage by assessing business impact, clarifying expected behavior, and aiding prioritization for remediation.
Here's what you need:
- Clearance: Active TS (optional SCI with CI Poly)
- 5 years of professional experience
- 3+ years of experience supporting or leading agile software development teams, including:
- High-level goals and objectives decomposition
- Experience translating core customer needs into actionable requirements, user stories, and acceptance criteria
- Backlog refinement
- Leading agile ceremonies
- 2+ years of experience coordinating and/or supporting Scaled Agile Framework (SAFe) Agile teams
- 2+ years of experience using Atlassian Jira for backlog, workflow, and reporting functions
- Willingness to go 100% onsite in Washington, DC.
Preferred Skills:
- Excellent problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Experience in creating concepts of operation, story maps, briefings, and user stories.
Eligibility Requirements:
US Citizenship required
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:
$78,600—$160,200 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Skills Required
- Active Top Secret security clearance; SCI with CI Poly is optional
- Five years of professional experience
- Three or more years supporting or leading agile software development teams
- Experience decomposing high-level goals and objectives
- Experience translating customer needs into requirements, user stories, and acceptance criteria
- Experience with backlog refinement
- Experience leading agile ceremonies
- Two or more years coordinating or supporting Scaled Agile Framework teams
- Two or more years using Atlassian Jira for backlog, workflow, and reporting functions
- Willingness to work 100% onsite in Washington, DC
- US citizenship
- Work authorization that does not now or in the future require visa sponsorship
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The Company
What We Do
Accenture Federal Services is a leading US federal services company and subsidiary of Accenture LLP. It empowers US federal agencies to reinvent their operations and deliver missions faster using technology and AI. By leveraging mission expertise and commercial innovation, the company provides solutions in cloud, data, and cybersecurity to help the government make the nation stronger, safer, and more resilient.
