The Role
DataLab USA is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.
The Business Systems Analyst (BSA) is a key member of the Enterprise Product Management (EPM) team, working directly with the Director of EPM to collect, document, and present product requirements and roadmaps. This role acts as a bridge between business stakeholders, technical teams, and senior leadership, ensuring that product initiatives are well-defined, prioritized, and communicated effectively.
To be successful in this position you must have an aptitude for technology and the ability to learn the business quickly, as well as a passion for process improvement and product development.
You will play a critical role in supporting the product vision, gathering and organizing requirements, and preparing clear, actionable documentation and presentations for both technical and non-technical audiences. Proficiency in Excel and PowerPoint is essential.
**No sponsorship available for this position**
**Candidate must be local to Germantown, MD**
Key Responsibilities
- Work with the Director of EPM, business stakeholders, and technical teams to collect, clarify, and document product requirements, user stories, and business processes.
- Create and maintain detailed product documentation, including business requirements, process flows, functional specifications, and user guides.
- Assist in developing and updating product roadmaps, tracking progress, and communicating timelines and milestones to stakeholders using JIRA.
- Prepare and deliver clear, compelling presentations and reports for internal and external audiences using PowerPoint and Excel.
- Facilitate meetings, requirement discovery sessions, and status updates with cross-functional teams and leadership.
- Review and QC product deliverables, ensuring alignment with documented requirements and business objectives.
- Identify opportunities to streamline product management processes and improve team efficiency.
- Support the EPM team in researching new technologies, industry trends, and competitive products to inform product strategy.
- Act as a subject matter expert on EPM-managed products, providing support and training to internal users as needed.
Required Skills and Qualifications
- Bachelor’s degree in Business Analytics, Information Systems, Computer Science, Mathematics, or a related field.
- Proficiency in Microsoft Excel and PowerPoint; ability to create complex spreadsheets, data visualizations, and executive-level presentations.
- Outstanding documentation, organization, and communication skills.
- Strong analytical and problem-solving abilities, with keen attention to detail.
- Ability to translate business needs into clear, actionable requirements for technical teams.
- Experience facilitating meetings, gathering requirements, and managing multiple priorities in a fast-paced environment.
- Demonstrated ability to work collaboratively in a cross-functional team setting.
- Familiarity with data pipelines, analytics, or database marketing is a plus.
- Knowledge of SQL or experience with data analysis tools is a plus, but not required.
- 3-5 years of experience in a business analyst, product management, or similar role, preferably in a technology or data-driven environment is a plus, but not required.
Preferred Qualifications:
- Self-starter with a passion for learning and continuous improvement.
- Comfortable working with both technical and non-technical stakeholders.
- Ability to adapt to changing priorities and business needs.
- Experience supporting product management or enterprise technology initiatives.
We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:
Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.
Employee Assistance Program (EAP): Resources and support for personal and professional challenges.
401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.
Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.
Company Holidays: Nine paid company holidays throughout the year.
DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
All offers of employment are contingent on passing a background check and drug test.
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The Company
What We Do
DataLab USA is an analytics-driven award-winning database marketing services company that focuses on optimizing multichannel direct marketing solutions. Through the use of data analytics, sourcing, processing, and digital services, DataLab USA effectively enables Fortune 500 companies to maximize their direct marketing investments.
