An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
OverviewThe Enterprise Business System (EBS) team provides development, maintenance, and support services for the TNS Back-Office Application environment which includes Salesforce, Workday, Remedy, and various Billing applications among others. The EBS Support Analyst is responsible for managing the queue of Critical Incident and Problem tickets during a 12/36 shift, providing technical support and assistance where knowledgeable, and reaching out to key EBS contacts as needed for assistance. While in this role, Support Analysts will be trained in key applications including Salesforce and Workday to help advance their careers within TNS.ResponsibilitiesJob Responsibilities
Utilizing existing documentation in an internal knowledge base, provide technical support to internal TNS users by researching and answering questions and troubleshooting problems
Communicating with TNS end-users and Level-2 support personnel via chat and phone
Communicating issues to senior staff as needed
Creating / updating internal documentation including knowledge articles and user guides
Participating in QA Testing on multiple platforms
Experience & Education Required
Strong communication skills
Strong English language skills (verbal and written)
Interest in developing skills in back office applications
Proven ability to work collegially with stakeholders and team members
Ability to solve problems independently while also knowing when to escalate/seek guidance
A high-level understanding of business applications such as CRM, ERP, Billing, and/or Operational Support Systems
Experience & Education Preferred
Technical Qualifications
Bachelor’s/Postgraduate degree, or professional qualification
Experience with Salesforce, Workday, or Remedy applications
Prior work experience in Accounting, Billing, Human Resources, and/or Operations
Other Considerations:
A proactive attitude to user support and teamwork
A desire to implement scalable, best practice solutions
Benefits
Health insurance;
Dental plan;
Referral award;
Meal ticket;
Birthday day off;
LinkedIn Learning;
Life insurance;
Gympass
EAP (Employee Assistance Program.)
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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What We Do
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. Our global network and innovative value-added services enable transactions and the exchange of information to many of the world’s leading retailers, banks, payment processors, financial institutions and telecommunication firms. Founded in 1990 in the United States, TNS has grown steadily and now provides services to customers in over 60 countries across the Americas, Europe and the Asia Pacific region, with our reach extending to many more. TNS has designed and implemented a global data network which supports a variety of widely accepted communications protocols and is designed to be scalable and accessible by multiple methods.
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