Business System Analyst

Position Responsibilities:

• Verify and validate business application functionality against business requirements.

• Develop clear and structured test cases based on the current application and business scenarios.

• Execute unit tests and coordinate / support user acceptance testing (UAT) with business stakeholders.

• Assist business users in preparing UAT scenarios, test cases and test data, and track defects to closure.

• Ensure a smooth and successful technical production launch, including go‑live readiness checks.

• Support post‑production validation and issue triage, working closely with IT and business teams.

• Gather, analyze and document business requirements (BRD, user stories, use cases, process flows).

• Translate business needs into clear functional specifications for IT / development teams.

• Facilitate workshops and meetings, aligning multiple stakeholders and managing expectations.

Required Qualifications:

• 3+ years of experience as a Business Analyst in IT projects

• Good understanding of SDLC and project delivery in an IT environment

• Hands‑on testing experience (test case design, execution, defect tracking); UAT coordination experience is a strong plus.

• Good analytical and problem‑solving skills, with attention to detail and end‑to‑end

• Fluent English, with strong verbal and written communication skills.

• Good stakeholder management, facilitation, organization and coordination skills.

Preferred Qualifications:

• Insurance / compliance services experience is a plus

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].