The Role
The Business Support Specialist integrates operational processes across brands, provides administrative support, manages projects, tracks KPIs, and implements improvements.
Summary Generated by Built In
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
The Business Support Coordinator plays a critical role in enabling operational alignment and execution across multiple brands within the healthcare ecosystem. This position is responsible for integrating disparate processes into unified workflows, providing cross-brand administrative support, and driving operational consistency through KPI development, performance tracking, and continuous process improvement. The role requires strong project management capability, exceptional attention to detail, and the ability to operate independently while collaborating with diverse internal stakeholders.
What You'll Do:
- Support integration of multiple brands into standardized, unified operational processes and workflows
- Partner with stakeholders across brands to document current processes, identify gaps, and implement aligned, scalable solutions that meet quality and regulatory standards in healthcare continuing education
- Provide administrative and operational support to ensure continuity and consistent execution across brands
- Coordinate schedules, documentation, deliverables, and task tracking for concurrent initiatives
- Maintain accurate records, documentation, and reporting in designated systems
- Collaborate with brand and functional leaders to identify best practices and define meaningful operational KPIs
- Track, monitor, and report progress against KPIs and performance targets
- Develop and execute corrective action plans when targets are missed
- Identify operational bottlenecks, inefficiencies, and risks in existing workflows
- Propose and help implement process improvements to boost efficiency, accuracy, and cycle time
- Validate and monitor results after changes are rolled out
- Manage multiple operational and administrative projects at once, meeting deadlines and delivering high-quality outcomes
- Create and maintain project plans, timelines, and regular status updates
- Proactively handle risks, dependencies, and competing priorities with minimal supervision
- Support rollout of new processes and workflows across brands
- Develop and deliver training materials and sessions to drive successful team adoption
- Act as the go-to contact for process questions and continuous improvement feedback
- Summarize progress, outcomes, and risks for leadership and cross-functional stakeholders
- Prepare clear, concise reports and presentations on operational performance and project status
- Maintain consistent communication across brands to ensure alignment and transparency
- First 90 days focus
- Audit and document current workflows for three primary brands
- Build a centralized project tracking dashboard in Monday.com
- Identify and prioritize the top three operational bottlenecks delaying program delivery
What You'll Need to Succeed:
- Bachelor’s degree or equivalent professional experience in business administration, operations, healthcare, education, or a related field
- Demonstrated project management experience in cross-functional or multi-brand environments
- Proven track record of successfully managing multiple projects simultaneously and meeting deadlines
- Exceptional attention to detail with a strong commitment to accuracy and quality
- Strong collaboration and interpersonal skills; ability to work effectively with diverse teams
- Comfort working independently, prioritizing well, and operating with minimal guidance
- Excellent written and verbal communication skills
- Proficiency with project management and collaboration tools (e.g., monday.com, Microsoft Office, SharePoint)
- Experience working in healthcare, continuing education, or other regulated environments
- Familiarity with KPI development, performance measurement, and continuous improvement methodologies (Lean, Six Sigma, etc.)
- Prior involvement in process integration, operational transformation, or multi-brand standardization initiatives
- Process-driven and analytical mindset
- Strong organizational and time management skills
- Change management and stakeholder engagement capabilities
- High accountability and ownership of outcomes
- Adaptability in a fast-paced, deadline-driven environment
- Effective conflict resolution skills
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
Top Skills
MS Office
Monday.Com
Sharepoint
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Colibri works with over 5 million professionals and partners to deliver best-in-class professional education for licensing, continuing education, test preparation, and career readiness. We believe quality education is the foundation for success. Our mission is to help professionals achieve more in their careers, which transcends into their day-to-day lives. We do this through products and career training that help professionals become licensed, keep their license and gain the skills necessary to perform at the top of their fields. Whether someone is just starting out or nearing retirement, our companies exist to serve individuals throughout their career so they can achieve personal and professional success.
