Position Summary:
The Business Support Specialist will serve as a resource and point of contact for all small and medium business customers’ inquiries. Business Supports Specialists provide guidance and solutions for frequently asked questions via phone, e-mail and live-chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience.
Position Responsibilities:
Deliver ongoing World-Class customer service to our valued customers by providing support via phone, email and live-chat channel in a prompt and friendly manner.
Manage and improve 407 ETR’s relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.
Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment requests, consolidating and de-consolidating accounts, reviewing and responding to customer correspondence and meeting with customers when required.
Implement corrective actions to resolve accounts, promote regular payments and reduce account administration.
Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer experience.
Perform other duties as assigned.
Qualifications:
Post-secondary education in Business / Marketing / Communications preferred.
2+ years of experience in managing business customer relationships.
Strong English communication skills (both written & verbal) as well as good presentation skills.
Strong interpersonal and communication skills via email, phone and face to face meetings.
Strong analytical skills and ability to take initiative to resolve business customer’s accounts and issues.
Experience working with customers in large fleet, trucking, trailer and construction industries is an asset.
Excellent organizational skills as well as the ability to prioritize to meet goals and expectations.
Flexible and adaptable in meeting both the customers’ and business needs.
Ability to work well in a fast-paced team environment.
Proficient in Microsoft Office Suite (Teams, Word, Excel, etc.), Salesforce, PeopleSoft and Maestro.
Basic accounting knowledge is an asset.
Our Offer:
407 ETR usage (taxable benefit)
Competitive salary
Community culture
Expect excellence: Collaborative team, learn, and grow with a high-performance team
About 407 ETR
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (48.29%);
Canada Pension Plan Investment Board (CPP Investments) and other institutional investors (44.20%); and
Public Sector Pension Investment Board (PSP Investments) (7.51%)
Learn more at 407etr.com.
Note: At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.
Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.
Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.
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What We Do
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Canada Pension Plan Investment Board (CPP Investments) through indirectly-owned subsidiaries (50.01%);
- Cintra Global S.E. which is a wholly-owned subsidiary of Ferrovial S.A. (43.23%); and
- SNC-Lavalin (6.76%).
