At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewDepartment Description: The Customer Care Service Desk is the single point of contact for Motorola Solutions. We support end-users, direct customers and our channel partners. We entitle technical support request, to make sure the right services are attached before dispatching a case to Technical Support. For other types of requests we find solutions by working with teams across Motorola Solutions, we are part of the CMSO. We own support requests until resolution.
Job Description
Handle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions
Own non-technical requests and drive through to resolution.
Work with the repair centre on resolving issues around repair time, quality issues or shipping.
Act as focal point and liaise with customers, partners, engineers and support managers
Assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings. Provide administrative support to both partners and internal Motorola employees.
Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.
Have a good level of understanding of the whole Motorola Solutions’ product portfolio and solutions.
Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible
Basic Requirements
- Currently pursuing a Bachelor’s or Diploma in Business Studies, International Business Management, IT
- Excellent command of English and Mandarin (both Traditional and Simplified), with strong reading and writing skills to support China Region
- Preferably some experience in sales or customer-oriented roles.
- Strong communication skills, both spoken and written — including active listening, negotiation, and the ability to influence.
- A calm and confident attitude, with the ability to work well under pressure, independently or as part of a team.
- Highly motivated, with a strong drive to succeed.
- Great attention to detail and accuracy in work.
- Willing to work on-site in Bayan Lepas, Penang.
- Able to start the internship in December 2025 or January 2026
- Available for a minimum internship period of 4 months or longer (preferred).
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Travel RequirementsNone
Relocation ProvidedNone
Position TypeInternReferral Payment PlanNo
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Skills Required
- Currently pursuing a Bachelor's degree or Diploma in Business Studies, International Business Management, or IT
- Excellent command of English and Mandarin, including Traditional and Simplified Chinese reading and writing
- Strong spoken and written communication skills, including active listening, negotiation, and influencing
- Calm and confident attitude with ability to work under pressure, independently, and as part of a team
- Highly motivated with a strong drive to succeed
- Strong attention to detail and accuracy
- Willingness to work on-site in Bayan Lepas, Penang
- Able to start the internship in December 2025 or January 2026
- Available for a minimum internship period of four months or longer
- Some experience in sales or customer-oriented roles
Motorola Solutions, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motorola Solutions, Inc. and has not been reviewed or approved by Motorola Solutions, Inc..
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Healthcare Strength — Healthcare coverage is effective from day one with multiple national carrier options and bundled prescription coverage. Offerings also include mental health benefits and Flexible Spending Accounts, with optional pet insurance.
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Leave & Time Off Breadth — Time off includes generous PTO with 9–10 paid holidays, and many salaried roles use a Flex Time Off or unlimited PTO approach. Paid parental and family leave plus adoption assistance expand support.
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Retirement Support — Retirement benefits feature a 401(k) with company match and immediate vesting. Additional financial programs like an employee stock purchase plan, performance bonuses, and company equity bolster long-term value.
Motorola Solutions, Inc. Insights
What We Do
Motorola Solutions is a global technology company that provides mission-critical communications, video security, and command center software to help protect people, property, and places for public safety agencies and enterprises.
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