Sales and Administrative Support
• Maintain and update information on the CRM database (Salesforce)
•
Perform a range of administrative tasks to support the sales team, including report generation, invoicing, translation, processing and other administrative tasks
•
Creating and processing sales orders with the Sales and IT team
•
Manage accounts and perform data entry tasks as necessary
Office management administration work
•
Inside sales
•
Serve customer base primarily through calls
•
Act as a point of contact for customer queries and respond promptly to their needs and requests
•
Important contact for customer queries regarding the new Japan Tax Free System for current merchants, which will start in November 2026 (New regulation), and respond promptly to their needs and requests.
•
Responsible for building sales relationships with the current customer base (small and unmanaged portfolio)
•
Making outbound calls to current customers to ensure their needs or questions are met
•
Resolve any customer issues related to the use of the Global Blue service, regulation-related, technology-related, technology related or any other issues faced
•
Training of merchant staff
•
Answering merchants/customers' phone calls and transferring to the correct person
•
Ensure professional customer service standard is maintained
Reporting and collaboration
Preferred skills and competencies
• Previous telesales, account management, and customer service experience
• Results-driven and highly motivated with a desire to learn and explore different working practices to achieve targets
•
Comfortable with handling data and doing simple analysis
• An excellent communicator and relationship builder
• Able to think ahead and ask appropriate questions to maximize sales opportunities
•
Outstanding negotiation skills with the ability to resolve issues and address complaints
• A tenacious, self-driven, and hard-working attitude to work
3
• Experience working to targets and deadlines in the competitive market
•
A professional, friendly, and exciting communicator would ideally suit this role.
Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
