Business Support Hub Adviser

Job Description:

Business Support Advisor

Manchester (Salford Quays) M50 3SP

Permanent,

Full Time (37.5 hours) – between Mon – Fri 8-6.

Hybrid Working Available

Salary £25200

Please apply by 9th April 2025 to be considered.

We make health happen.

In our contact centres, you’ll be the ears and voice for our customers. Every call is different, but you’ll have the opportunity to touch the lives of strangers every day.

We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need.

At Bupa, you’ll be a part of a fun, social environment as well as making a huge difference for our customers. Expect solid benefits and opportunities to grow.

Role Overview

This role holder will provide technical, administrative and Customer Service support for the Business to Business area.

Your responsibilities will include supporting Customers within B2B Sales by answering, facilitating and resolving all queries from internal and external customers (decision makers, group secretaries. Brokers, account managers) via various communication methods such as telephone, email and webchat.

How you’ll help us make health happen:

• Work with our customers to ensure our data is accurate, up to date and available to make sure the customer experience is as smooth as possible.
• Proactively foster and develop excellent working relation ships with our customers, intermediaries and maintain a network of stakeholders through the business to facilitate solutions for our customers received via various mediums.
• Be responsible for investigating queries, problems and complaints providing resolution, appropriate advice and guidance to our customers.
• Take calls, proactively make calls, respond to emails and manage webchats contributing to the achievement of the department service levels whilst working towards targets and KPI’s outlined by your manager.
• Take ownership of the promotion of any queries or technical issues related to the digital platform Bupa Connect. Developing and maintaining a sound understanding of all technology available.
• Carry out all instructions carefully and accurately, in line with best practice and internal processes in a timely manner.

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Key Skills/Qualifications needed for this role:

• Ability to multitask whilst working at speed with great attention to detail is essential.
• Excellent communication skills – both written and verbal.
• The ability to manage your own workload, be organised and prioritise your cases
• Good problem-solving skills, make informed decisions with the ability to analyse evidence objectively.
• Ability to work in a target driven environment and deliver results / achieve targets.
• A passion and dedication for customer service, putting the customer at the centre of everything you do.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Wagestream - Have early access up to 40% of your earned wages within minutes.

• Extensive L&D program including internal development and access to apprenticeships

• Free health assessments every 2 years to support both body and mind

• Emotional Wellbeing online - Variety of self-guided programmes provided by Silver Cloud Health to help you manage money worries, stress, sleep, and more.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

If you require information regarding this role in an alternative format, please email: [email protected]

Time Type:

Full time

Job Area:

Call Centre

Locations:

Bupa Place