Business Support Coordinator- 12 month fixed term

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

As Business Support Coordinator, you will be a keyplayer in helping make everyday life here at Xero tick. 

Finding comfort working in an ever-changing and fast-paced environment, with more than strong admin skills to offer, your ability to communicate effectively and think proactively will be second to none. You are the kind of person that is always one step ahead, planning and prioritising constantly as you go. 

You will provide exceptional administrative support to the Executive General Managers and Senior Leaders with that business area. A key part of this role is the coordination and orchestration of all work across the domains (Customer & Operations). You will work closely with other Business Support Coordinators, Operations Managers, senior leaders and wider teams to reduce friction within our processes to ensure everything runs smoothly. You will identify opportunities for improvement and help to deliver those improvements. And ensure the team is well supported, ensuring the smooth management of daily operations.

What you’ll do

• Provide administrative support to senior leaders within the Leadership team including diary management, scheduling office meetings between teams, managers and departments, expense claims and end-to-end travel management.
• Work with the EA’s to coordinate the SLT’s annual events calendar and provide assistance when necessary.
• Develop and maintain good working relationships within the group you support and the wider organisation and admin community
• If required for your domain, raise and track required purchase orders for teams and assist by keeping track of contracts, recurring purchase orders and the receipting and payment processes for your EGM’s. 
• Support the Leadership Team by providing organisational event support including the setup and coordination of project meetings, workshops and events. Ensure all pre reads and resources are provided in a timely manner. 
• Provide onboarding support for new employees 
• Act as internal liaison between the Leadership team and other parts of the business to coordinate diaries, manage events, and resource planning.
• Be a champion within the Leadership Team for global ways of working and communication.

What you’ll bring with you

• Significant experience supporting Senior Executives in an administrative capacity 
• Experience in building and maintaining excellent working relationships with people at all levels of the organisation
• Experience driving project and/or process change and improvement initiatives from concept through to delivery
• Ability to work collaboratively across a global business showing confidence working with multiple time zones
• Highly organised, action orientated and detail-focused
• Competent at managing and facilitating business critical issues, prioritising conflicting needs proactively and with follow through - works well under pressure with minimal supervision
• Comfortable behind the stage, supporting the person in the spotlight; thrive on helping others be their best selves and anticipating needs
• Excellent communication skills
• Good practical process management skills including documentation and continuous quality improvement disciplines
• Most importantly, a can-do attitude and willingness to roll sleeves up and help out where needed!
• Proficiency with G-suite preferable, but not essential

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life. 

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.